Director, Player Development

Mohegan Sun at Pocono Downs; Mohegan (CT); On-site; USD 60,000 - 100,000; Full time

Job summary

Mohegan Sun at Pocono Downs is seeking a dynamic Player Development Executive who will generate revenue by soliciting preferred players and cultivating leads through personalized service. You will manage player accounts, reserve offers and build loyalty to promote return visits on property and at events.

The role requires five years of experience in player development, excellent written and verbal communication, and strong organizational skills.

Qualifications

• Excellent written and verbal communication skills.
• Excellent organizational and multi-tasking skills.
• Intermediate knowledge of Word, Excel and Outlook.

Responsibilities

• Actively seeks new and inactive players for a qualified gaming segment and cultivates leads through in-house channels and by networking an established preferred database.
• Manages player accounts based on recorded gaming activity, earned points, comp availability and profitability.
• Issues complimentaries and reserves offers that are consistent with departmental policy and marketing guidelines.
• Builds player loyalty and promotes return visits by maintaining contact with coded database.
• Meets and greets preferred guests while they are in house.
• Supports Mohegan Sun Marketing efforts by attending on site and off site special events.
• Meets or exceeds revenue targets for identified guest list.

Skills

Communication skills

Organizational skills

Multi-tasking

Microsoft Office

Negotiation skills

Education

High School Diploma or equivalent

Tools

Word

Excel

Outlook

Job description

JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIESIF YOU ARE AN EXISTING TEAM MEMBER, PLEASE CLICK THE FOLLOWING LINK TO BE TAKEN TO THE INTERNAL CAREER SITE: MOHEGAN INTERNAL CAREER SITEPosition Summary:This position generates revenue by soliciting preferred players as defined by management. Builds relationships through specialized, personalized and preferential service. Attracts new business to Mohegan Sun from outside properties and direct competition. Reserves offers and issues complimentaries per marketing guidelines. Cultivates leads, builds loyalty and promotes return visits to Mohegan Sun. Meets or exceeds personal revenue target goals.Primary Duties and Responsibilities: includes but not limited to:Actively seeks new and inactive players for a qualified gaming segment and cultivates leads through in-house channels and by networking an established preferred databaseManages player accounts based on recorded gaming activity, earned points, comp availability and profitabilityIssues complimentaries and reserves offers that are consistent with departmental policy and marketing guidelinesBuilds player loyalty and promotes return visits by maintaining contact with coded databaseMeets and greets preferred guests while they are in houseSupports Mohegan Sun Marketing efforts by attending on site and off site special eventsMeets or exceeds revenue targets for identified guest listSecondary Duties and Responsibilities:Attends staff meetings and other meetings, as deemed necessaryAdheres to all Mohegan Sun policiesWorks within boundaries of the positionMaintains confidentialityIs visible in all related areas of operationBelieves in and adheres to Mohegan Sun Core Values and service standardsActively promotes the Spirit of AquaiTakes ownership of guest requests and issues and seeks assistance if outside scope of positionCompletes required paperwork/reports in a timely fashionConsistently ensures accuracy of all guest contact informationMaintains integrity and qualifications of coded databaseActs as a liaison with various departments and vendorsMinimum Education and Qualifications:High School Diploma or equivalentFive years of experience as a Player Development ExecutiveExcellent written and verbal communication skillsExcellent organizational and multi-tasking skillsIntermediate knowledge of Word, Excel and OutlookCompetencies: Incumbent will master the following competencies while in this position:Knowledge of Mohegan Sun corporate and department policies and proceduresAble to remain in control in stressful or high pressure situationsProjects a friendly, helpful demeanor in person and over the phoneAbility to comprehend complex verbal and written instructionsMaintains accurate records and filesAbility to produce quality work under tight deadlines with high expectationsAdaptable and open to new ideas and changesAble to self motivateAble to make sound judgment calls relating to employees and guestsPossesses advanced negotiating skillsRepresents Mohegan Sun in a positive manner on and off propertyKnows the property, product, promotions and eventsAble to work well with others in a diverse environmentThorough understanding of the Mohegan Tribal Employment Rights Ordinance (TERO) as it relates to employmentTraining Requirements:Training as directed relative to technical skills, departmental guidelines and compliance/governance regulationsCompetency with casino management, contact management, property management and group messaging systemsSafety and Fire TrainingSMART alcohol awarenessPhysical Demands and Work Environment:Must be able to work in a casino environment with smoke, loud noises and low lightingOccasional travel may be requiredMust be able to sit, stand or walk for extended periods of timeAbility to work extended hours and daysMust be able to work various shifts and flexible hours, including weekends, evenings and holidaysThis is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. Mohegan Sun reserves the right to make changes in the above job description whenever necessary.Work Shift:RegularKnock, knock. Hear that sound? That's opportunity!.Mohegan Sun practices Native American Preference in hiring. \"Native American\" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.