Director of Player Development & Loyalty Growth

Mohegan Sun at Pocono Downs; Mohegan (CT); On-site; USD 60,000 - 100,000; Full time

Job summary

Mohegan Sun at Pocono Downs is seeking a dynamic Player Development Executive who will generate revenue by soliciting preferred players and cultivating leads through personalized service. You will manage player accounts, reserve offers and build loyalty to promote return visits on property and at events.

The role requires five years of experience in player development, excellent written and verbal communication, and strong organizational skills.

Qualifications

• Excellent written and verbal communication skills.
• Excellent organizational and multi-tasking skills.
• Intermediate knowledge of Word, Excel and Outlook.

Responsibilities

• Actively seeks new and inactive players for a qualified gaming segment and cultivates leads through in-house channels and by networking an established preferred database.
• Manages player accounts based on recorded gaming activity, earned points, comp availability and profitability.
• Issues complimentaries and reserves offers that are consistent with departmental policy and marketing guidelines.
• Builds player loyalty and promotes return visits by maintaining contact with coded database.
• Meets and greets preferred guests while they are in house.
• Supports Mohegan Sun Marketing efforts by attending on site and off site special events.
• Meets or exceeds revenue targets for identified guest list.

Skills

Communication skills

Organizational skills

Multi-tasking

Microsoft Office

Negotiation skills

Education

High School Diploma or equivalent

Tools

Word

Excel

Outlook

Job description

Mohegan Sun at Pocono Downs is seeking a dynamic Player Development Executive who will generate revenue by soliciting preferred players and cultivating leads through personalized service. You will manage player accounts, reserve offers and build loyalty to promote return visits on property and at events.

The role requires five years of experience in player development, excellent written and verbal communication, and strong organizational skills.