Desktop Support Technician - Help Desk & User Training

Grand Lake Casino; Grove, Northern (OK, KY); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Grand Lake Casino is seeking a Help Desk Support to assist staff with installation, configuration, and ongoing usability of desktops, laptops, peripherals, and software in a casino setting.

The role requires a high school diploma or GED and at least 2 years of related experience, with customer service experience preferred. The position may require shifts, including weekends and holidays, and employment is contingent on passing a pre-employment drug screen and maintaining tribal gaming licensing.

Qualifications

• High school diploma or GED with 2 years related experience.
• Customer service experience preferred.

Responsibilities

• Train staff on hardware and software usage.
• Diagnose and resolve hardware, software, or network issues.
• Configure PCs and laptops and track problems via the Help Desk system.
• Interact with vendor support to resolve technical problems.

Skills

Customer service

Communication

Problem diagnosis

Teamwork

Learning new tech

Education

High School Diploma or GED

Tools

Help desk software

Job description

Grand Lake Casino is seeking a Help Desk Support to assist staff with installation, configuration, and ongoing usability of desktops, laptops, peripherals, and software in a casino setting.

The role requires a high school diploma or GED and at least 2 years of related experience, with customer service experience preferred. The position may require shifts, including weekends and holidays, and employment is contingent on passing a pre-employment drug screen and maintaining tribal gaming licensing.