ITS TECHNICIAN I

Legends Casino Hotel; United States; On-site; USD 32,000 - 36,000; Full time

Job summary

Legends Casino Hotel in the United States is seeking an ITS Technician I to perform routine maintenance on desktops, laptops, printers, and peripherals, and to provide first-line end-user support. You will install desktop software and troubleshoot connectivity and desktop problems.

Requires a High School diploma or GED, 1 year experience repairing computers, and certifications (A+ and Network+) or ability to obtain within 1 year.

Qualifications

• High School diploma or GED required.
• Minimum 1 year repairing computers and peripherals.
• 1 year experience with LANs, POS, and Gaming systems preferred.
• AS Degree in Information Technology or similar tech degree preferred.
• A+ and Network+ certifications required or able to obtain within 1 year.
• MCSA certification preferred.
• Education and certifications can substitute for required experience.

Responsibilities

• Provides basic technical support to end users.
• Diagnoses network connectivity problems, hardware and software issues, and operator errors.
• Installs, moves, and maintains computer hardware and peripheral components.
• Installs and supports software on desktop and laptop computer systems.
• Replaces defective or inadequate computer hardware and software.
• Assist in pulling and terminating network and phone cable.
• Assist in maintaining and optimizing department materials and equipment inventories.
• Prepares and maintains technical records and documentation in conformance with department standards.
• Escalates problems to more senior ITS staff and works with outside vendors when unable to resolve system problems in a timely manner.
• Demonstrates enthusiasm, courtesy, responsiveness, and professionalism.
• Proactively and enthusiastically builds relationships inside and outside of the ITS Department to promote operational efficiency and harmonious interactions.
• Enthusiastically supports and promotes the goals, initiatives, values, and standards of Legends Casino and the IT Department.
• Remains familiar with and adheres to policies and procedures as contained in the Team Member Handbook.
• Is a team player with a strong work ethic and a positive can-do attitude.
• Builds relationships inside and outside of their department / team to improve ways of working and provide a great guest experience.
• Models for the team, a strong work ethic and is visible, available and present for the guest and their team.
• Identifies ways to improve workflows and processes to work smarter and increase efficiency.
• Moves the situation quickly toward resolution by efficiently managing and controlling the circumstances.
• Explains the “why” behind the resolution or action for the guest.
• Pays attention to detail and conducts thorough research to make the best decision for the guest and the business.
• Makes judgment calls based on understanding Legends Casinos’ Purpose, Values and Objectives while utilizing research, knowledge, and experience.
• Proactively shares guest feedback with executive management and peers in the spirit of continuous improvement.
• Seeks to share and improve processes and workflows based on guest feedback.
• Finds ways to make good use of their strengths and talents.
• Must be able to work nights, weekends, holidays and on-call.

Skills

Analytical skills

Organizational skills

Written communication

Verbal communication

Confidentiality

Troubleshooting

IT service desk knowledge

Customer service

Gaming license eligibility

Education

AS Degree in Information Technology

A+ certification

Network+ certification

MCSA certification preferred

Tools

LAN networks

POS systems

Gaming systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

ITS TECHNICIAN I

Full Time

3 days ago Requisition ID: 10106

$23.00 To $25.85 Hourly

Posted: Thursday, September 10, 2026

Close: Tuesday, September 22, 2025

JOB SUMMARY: Completes routine maintenance on desktop and laptop computers, printers, and peripheral devices. Responds to trouble calls and provides first tier support to end-users. Installs desktop software, and troubleshoots connectivity and desktop problems.

MINIMUM EDUCATION REQUIRED FOR POSITION: High School diploma or GED required. Minimum one year of experience repairing computers and peripherals required. One year of experience with LAN’s, POS, and Gaming systems preferred. AS Degree in Information Technology or similar technology degree preferred. A+ and Network+ certifications required or able to obtain within 1 year of hire. Microsoft Certified Solutions Associate (MCSA) certification preferred. Education and certifications can substitute for required experience.

PHYSICAL REQUIREMENTS: Manual and finger dexterity for operation of personal computer and completion of routine paperwork. This position is subject to frequent sitting, intermittent walking, standing, bending, reaching, lifting up to 50 pounds, and occasionally involves working in confined spaces. Must be physically able to pull cable and work in tight spots (requiring crawling and work on knees). Must be able to perform on-call duties on a rotating basis. High energy casino environment involves frequent exposure to bright lights, smoke, and noise.

SPECIFIC SKILLS/KNOWLEDGE/EXPERIENCE REQUIRED FOR POSITION: This position requires strong analytic and organizational skills as well as effective written and verbal skills. Must be able to maintain strict confidentiality relative to sensitive business and personnel information. Must possess technician level knowledge of computer hardware, software, and peripherals. Ability to troubleshoot technical problems and come to sound conclusions. Ability to effectively use standard IT test equipment and hand tools. An understanding of basic IT service desk operations, policies, and procedures. Thoroughly familiar with IT guest service standards and protocols. Ability to obtain and maintain a Class III A gaming license.

SPECIFIC DUTIES PERFORMED: This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

• Provides basic technical support to end users.
• Diagnoses network connectivity problems, hardware and software issues, and operator errors.
• Installs, moves, and maintains computer hardware and peripheral components.
• Installs and supports software on desktop and laptop computer systems.
• Replaces defective or inadequate computer hardware and software.
• Assist in pulling and terminating network and phone cable.
• Assist in maintaining and optimizing department material and equipment inventories.
• Prepares and maintains technical records and documentation in conformance with department standards.
• Escalates problems to more senior ITS staff and works with outside vendors when unable to resolve system problems in a timely manner.
• Demonstrates enthusiasm, courtesy, responsiveness, and professionalism.
• Proactively and enthusiastically builds relationships inside and outside of the ITS Department to promote operational efficiency and harmonious interactions.
• Enthusiastically supports and promotes the goals, initiatives, values, and standards of Legends Casino and the IT Department.
• Remains familiar with and adheres to policies and procedures as contained in the Team Member Handbook.
• Is a team player with a strong work ethic and a positive can-do attitude.
• Builds relationships inside and outside of their department / team to improve ways of working and provide a great guest experience.
• Models for the team, a strong work ethic and is visible, available and present for the guest and their team.
• Identifies ways to improve workflows and processes to work smarter and increase efficiency.
• Moves the situation quickly toward resolution by efficiently managing and controlling the circumstances.
• Explains the “why” behind the resolution or action for the guest.
• Pays attention to detail and conducts thorough research to make the best decision for the guest and the business.
• Makes judgment calls based on understanding Legends Casinos’ Purpose, Values and Objectives while utilizing research, knowledge, and experience.
• Proactively shares guest feedback with executive management and peers in the spirit of continuous improvement.
• Seeks to share and improve processes and workflows based on guest feedback.
• Finds ways to make good use of their strengths and talents.
• Must be able to work nights, weekends, holidays and on-call.