Casino Hotel Front Desk Clerk

Choctaw Casinos & Resorts; Durant (OK); On-site; USD 44,083,000 - 49,594,000; Full time

Job summary

Choctaw Casinos & Resorts in Durant, OK is seeking a friendly Hotel Front Desk Clerk to greet guests, check them in and out, and assist with hotel inquiries to ensure guest satisfaction.

The role is full-time, on-site, with a start rate of $16.50 per hour. You will handle check-ins/check-outs, guest questions, wake-up calls, and payments while coordinating with housekeeping to provide a seamless guest experience.

Qualifications

• Basic computer and keyboard proficiency.
• Must be customer-focused.
• Prior customer service experience.

Responsibilities

• Check in guests and assign rooms, ensuring correct rate and luggage delivery.
• Issue room keys, transmit/receive calls, schedule wake-up calls.
• Answer inquiries about hotel services, hours, dining, events, and local amenities.
• Check out guests, post charges, and balance accounts.
• Settle bills and compile daily records and guest accounts.
• Coordinate rooming, housekeeping, and maintenance lists.
• Handle guest interactions with hospitality and resolve complaints.

Skills

Basic computer skills

Customer service

Keyboarding proficiency

Job description

Job Purpose or Objective(s):

As the Hotel Front Desk Clerk, you will greet, check guests in and out of hotel, and assist with any hotel inquiries to ensure guest satisfaction. You will report to the Hotel Shift Manager, Supervisor, or Hotel Departmental Manager.

Start Rate: $16.50/hour | Full-Time | Variable | Must be able to work weekends & holidays

Primary Tasks

• You will check in guest, using guest name whenever possible. Assure that guest is assigned type of room requested and the correct rate is charged. Arrange for luggage to be delivered to guest room.
• Issue room keys, transmit/receive telephone messages, and schedule wake-up calls.
• Answer inquiries about hotel services, hours of operations, dining, entertainment, facility, in-house events, directions, and local amenities.
• Check out guest at end of stay. Check guest satisfaction; collect keys, post charges such as phone calls, internet, cable, and linen charges.
• You will settle bills through credit card or cash transaction.
• Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
• Assign rooms and create rooming, housekeeping, and maintenance lists each day.
• Answer telephone calls to screen and route calls to rooms or hotel staff. Maintain telephone logs and take messages for guests.
• Handle all guest interactions with hospitality, accommodating special requests whenever possible; resolve customer complaints.
• Perform other responsibilities as assigned.

Job Requirements

• Basic computer and keyboarding proficiency.
• Must be Customer-focused.
• Prior customer service experience

Job Identification: 30256

Job Category: Gaming

Posting Date: 10/13/2026, 5:29 PM

Job Schedule: Full time

On-Site/Remote: On-Site