Front Desk Clerk

210_Mohegan_Pocono Downs Racing, LP; Pennsylvania; On-site; USD 13,000 - 17,000; Part time

Job summary

210_Mohegan_Pocono Downs Racing, LP in Pennsylvania is looking for a Front Desk Clerk. The role involves anticipating guest needs, processing check-ins/outs, and maintaining guest satisfaction. Candidates should have a high school diploma and good communication skills.

This position requires flexibility with shifts, including weekends and holidays. Previous experience in hospitality is preferred, along with the ability to perform basic arithmetic and use property management systems.

Qualifications

• Good communication skills, both verbal and written.
• Ability to compute basic arithmetic.
• Ability to input and access information in the property management system.

Responsibilities

• Anticipates guests’ needs and responds promptly.
• Maintains positive guest relations at all times.
• Processes all guest check-ins and check-outs.

Skills

Communication skills

Basic arithmetic

Guest service

Education

High school graduate or equivalent vocational training certificate

Some college or training in the hospitality industry

Job description

Starting at $13/hr

Job Duties

• Anticipates guests’ needs, responds promptly and acknowledges all guests, however busy and whatever time of day.
• Maintains positive guest relations at all times.
• Resolves guest complaints, ensuring guest satisfaction.
• Maintains complete knowledge of:
• all hotel features/services and hours of operation;
• all room rates, special packages and promotions;
• daily house count and expected arrivals/departures;
• scheduled daily group activities.
• Obtains assigned bank, ensures accuracy of contracted monies, and keeps the bank secure at all times.
• Answers department telephone using correct greeting and telephone etiquette.
• Processes all guest check‑ins, verifies registration card information, obtains backup payment information, and collects cash when designated.
• Directs Bell Person to escort guests and transport their luggage to the room.
• Handles overbooked or "walked" guests.
• Accepts and records wake‑up call requests.
• Monitors, sends and distributes guest faxes.
• Communicates pertinent guest information to designated departments (e.g., special requests, amenity delivery).
• Resolves discrepancies on the room status report with Housekeeping.
• Matches the bucket check to the in‑house guest ledger report; reports discrepancies to supervisor/manager.
• Processes all check‑outs, adjustment vouchers, paid‑outs, correction vouchers and miscellaneous charges.
• Processes Players Club applications and issues Players Cards to interested guests.
• Promotes superior guest service.
• Performs other related duties as assigned.
• Ensures overall superior guest service.

Minimum Qualifications

• High school graduate or equivalent vocational training certificate.
• Good communication skills, both verbal and written.
• Ability to compute basic arithmetic.
• Ability to input and access information in the property management system / computers / point of sales system.
• Some college or training in the hospitality industry.
• Previous experience as Front Desk Clerk.
• Must be able to work various shifts, weekends, holidays and flexible hours.
• Must be able to withstand prolonged standing.

Work Shift

Any (United States of America)