Casino Host- Reno, NV

Caesars Entertainment; Reno (NV); On-site; USD 42,000 - 64,000; Full time

Job summary

Caesars Entertainment Corporation in Reno, NV is seeking a guest services professional to provide high-level guest service, manage a block of guests, and implement programs to increase rated play.

The role involves staying informed about casino events and promotions, evaluating guest activity for comps, and coordinating with other departments to enhance guest experiences. Strong communication and a service-oriented mindset are essential.

Qualifications

• Bachelor’s degree in a business-related field or equivalent experience preferred
• Minimum 2 years of experience in sales or marketing, or equivalent
• Gaming industry experience is strongly preferred
• Ability to obtain a valid state gaming license

Responsibilities

• Provide high-level guest service and implement programs to increase guest satisfaction and rated play
• Maintain knowledge of casino events and promotions
• Evaluate guests’ play to issue comps
• Manage a designated block of guests and communicate with guests about services and events
• Prepare and deliver reports as needed
• Uphold core values and deliver family-style service

Skills

Guest service

Sales knowledge

Communication skills

Event coordination

Education

Bachelor's degree in business or related field

Job description

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary\"

Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Provide high-level guest service and implement special programs for eligible guests to increase guest satisfaction and rated play.

How You Will Create the Extraordinary

Maintains ongoing knowledge of all casino events and promotional activities

Evaluates guests’ play to issue comps

Maintains and manages a designated block of guests

Utilizes programs to increase rated play in table games and slots

Communicates with guests regarding available services, promotions, and special events

Reviews departmental activity with Executive Host and Director of Marketing

Facilitate communication between guests and other departments when necessary

Maintains strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member and guest information

Prepares and delivers reports as needed

Exemplify our core values, family style service, our mission and vision

Exemplify our DEI (diversity, equity, inclusion) culture

Perform other job-related duties as assigned

What You Will Need

A Bachelor’s degree in a business-related field, at least 2 years of experience in the sales or marketing field, or the equivalent combination of education and experience is preferred

Gaming industry experience is strongly preferred

Ability to obtain a valid state gaming license

ADDITIONAL REQUIREMENTS

Ability to stand, sit and walk for long periods of time

Work environment may include smoke and variable temperature, lighting and noise levels

Must possess excellent communications and guest service skills

Must be able to work flexible hours, including late nights, weekends, holidays, and overtime

Accurately perform all assigned job duties in a high-volume, fast-paced environment under frequent time pressures

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.