Casino Guest Relations & Membership Specialist

Remington-Park-Racing-; Oklahoma City (OK); On-site; USD 26,000 - 38,000; Full time

Job summary

Club Remington is seeking a friendly, professional Guest Services Associate to welcome guests, promote player engagement, and deliver exceptional service in a fast-paced casino environment. You will handle sign-ups for club memberships, relay promotional information, and assist with events while maintaining guest privacy and data accuracy.

Responsibilities include addressing inquiries, upholding policies, coordinating with team members, and contributing to a seamless guest experience across

Qualifications

• Experience in customer service or hospitality preferred.
• Ability to work a flexible and irregular schedule including weekends, evenings, and holidays.
• Proven communication and interpersonal skills; professional appearance.

Responsibilities

• Deliver high levels of guest satisfaction through prompt, courteous service.
• Greet guests with a welcoming demeanor and assist with memberships and play sign-ups.
• Relay promotional and event information; support special events and group sales activities.
• Maintain guest databases and ensure confidentiality of information.
• Address inquiries or complaints and escalate as needed; uphold policies and procedures.
• Support promotion execution, ensure departmental standards, and assist with other duties.

Skills

Customer service

Communication skills

Problem solving

Multitasking

Teamwork

Adaptability

Attention to detail

Integrity

Education

High school diploma or GED

Tools

Personal computers

AV systems

Player tracking card systems

Gaming devices

Safety equipment

Job description

Club Remington is seeking a friendly, professional Guest Services Associate to welcome guests, promote player engagement, and deliver exceptional service in a fast-paced casino environment. You will handle sign-ups for club memberships, relay promotional information, and assist with events while maintaining guest privacy and data accuracy.

Responsibilities include addressing inquiries, upholding policies, coordinating with team members, and contributing to a seamless guest experience across