Club Remington Representative

Remington-Park-Racing-; Oklahoma City (OK); On-site; USD 26,000 - 38,000; Full time

Job summary

Club Remington is seeking a friendly, professional Guest Services Associate to welcome guests, promote player engagement, and deliver exceptional service in a fast-paced casino environment. You will handle sign-ups for club memberships, relay promotional information, and assist with events while maintaining guest privacy and data accuracy.

Responsibilities include addressing inquiries, upholding policies, coordinating with team members, and contributing to a seamless guest experience across

Qualifications

• Experience in customer service or hospitality preferred.
• Ability to work a flexible and irregular schedule including weekends, evenings, and holidays.
• Proven communication and interpersonal skills; professional appearance.

Responsibilities

• Deliver high levels of guest satisfaction through prompt, courteous service.
• Greet guests with a welcoming demeanor and assist with memberships and play sign-ups.
• Relay promotional and event information; support special events and group sales activities.
• Maintain guest databases and ensure confidentiality of information.
• Address inquiries or complaints and escalate as needed; uphold policies and procedures.
• Support promotion execution, ensure departmental standards, and assist with other duties.

Skills

Customer service

Communication skills

Problem solving

Multitasking

Teamwork

Adaptability

Attention to detail

Integrity

Education

High school diploma or GED

Tools

Personal computers

AV systems

Player tracking card systems

Gaming devices

Safety equipment

Job description

General Definition: Responsible for supporting all Club Remington department functions through direct guest interaction, promotion of player engagement, and delivering exceptional service, while ensuring adherence to policies and procedures and contributing to winning guest experiences.Essential Job Functions:Deliver the highest level of guest satisfaction through prompt, courteous, and knowledgeable service.Greet guests with a welcoming, upbeat demeanor and professional appearanceActively promote Club Remington membership and carded play by assisting with sign-ups and explaining program benefits.Relay relevant promotional and operational information to guests and assist team members by staying informed on events including but not limited toCurrent Marketing PromotionsSpecial and Group Sales EventsHours of operation for casino, wagering, live racing, and food & beverage facilitiesSupport the execution of property promotions and assist with event setup as needed.Assist with the maintenance and accuracy of player database records.Address guest inquiries, concerns, or complaints within scope of authority or escalate to supervisor as appropriate.Maintain confidentiality of guest information and proprietary company systems.Ensure strict compliance with all casino, marketing, and cash handling policies and procedures.Uphold departmental presentation standards, including uniform and service expectations.Perform all other duties as assigned.MINIMUM QUALIFICATIONS:Education:High school diploma or GED preferred.Knowledge, Skills and Abilities:Knowledge and ability to operate personal computers, AV systems, player tracking card systems, gaming devices, and safety equipmentAbility to work a flexible and irregular schedule including weekends, evenings, and holidaysEffective communication and interpersonal skillsAbility to engage confidently with guests and other team membersStrong problem-solving and multitasking skillsDemonstrates initiative, attention to detail, and adaptability in a dynamic service environmentMaintain integrity and professionalism in all guest interactionsExhibit strong teamwork, respect for diversity, and commitment to excellent serviceMust be able to work in a smoke-filled casino environmentTraining and Experience:Must be able to pass Title 31Training.Minimum of six (6) months of customer service experience required.Previous experience in a casino environment preferred.Licenses/Certifications/Other:Must be able to pass a background check and receive a license or permit from any Regulatory Agency if applicable to perform the essential job functionsMust be able to complete a pre-employment drug test with a negative result