Casino Cashier & Guest Experience Specialist

Bally's; Baton Rouge (LA); On-site; USD 21,000 - 25,000; Full time

Job summary

Bally's in Baton Rouge, LA, is seeking a friendly casino front-line associate to greet guests, build guest relations, redeem chips, process tickets, and manage cash with accuracy.

The role requires high school diploma or GED, 2 years cash handling, and the ability to obtain a Louisiana Gaming License. You will work a flexible schedule including nights, weekends, and holidays, delivering courteous service and following all regulatory policies.

Qualifications

• High school diploma or GED equivalent preferred.
• Gaming industry experience preferred.
• 2 years of high-volume cash handling experience preferred.

Responsibilities

• Attend and participate in company and departmental meetings.
• Build guest relations throughout every shift by talking with guests, making them feel welcome and comfortable, and inviting them back.
• Redeem and sell chips.
• Process Tito tickets by validating and redeeming value.
• Validate and settle Slot machine jackpots and cancel credit payouts.
• Issue table chip fills and table credits.
• Efficiently make exchanges of funds for team members.
• Promptly cash guests out, give correct change, and answer guest questions in a courteous and professional manner.
• Appropriately use all related equipment and cash handling systems.
• Keep cash drawer balanced and in compliance.
• Count and verify team member tips/tokes.
• Appropriately sort and stack chips.
• Review operational data and complete and verify paperwork.

Skills

Cash handling

Guest service

Communication

Teamwork

Professional demeanour

Education

High school diploma

Job description

Bally's in Baton Rouge, LA, is seeking a friendly casino front-line associate to greet guests, build guest relations, redeem chips, process tickets, and manage cash with accuracy.

The role requires high school diploma or GED, 2 years cash handling, and the ability to obtain a Louisiana Gaming License. You will work a flexible schedule including nights, weekends, and holidays, delivering courteous service and following all regulatory policies.