Casino Floor Guest Experience Associate

Shawnee Development LLC; Guymon (OK); On-site; USD 11,000 - 16,000; Full time

Job summary

Shawnee Development LLC is seeking an EG Floor Associate in Guymon, OK. You will provide courteous service to guests during their entertainment experience on the casino floor, answer questions about gaming machines, and help maintain a clean, efficient floor environment.

The role requires basic education (HS diploma or GED), cash-handling ability, and the stamina to stand, walk, and lift up to 50 pounds in a fast-paced casino setting. Prior gaming experience is preferred.

Qualifications

• Must be able to read, understand, apply, and retain knowledge of departmental rules, regulations, and policies.
• Must possess the ability to handle/count large amounts of cash utilizing currency and coin counters, and be able to work in a fast-paced environment while maintaining accuracy.
• May be required to lift up to fifty (50) pounds, possess good manual dexterity, and hand/eye coordination.
• Proficiency with 10-key adding machine may be required to perform assigned job duties correctly.
• Must be able to stand, sit, and walk for prolonged periods of time in order to properly perform the assigned job duties.
• Must be able to work in a casino environment where second hand smoke and flashing lights are present.

Responsibilities

• Answer basic customer questions concerning gaming machines based on basic understanding of payout and machine operations.
• Clean assigned area by aligning seats close to machines, emptying ash trays, and disposing of trash with goal of maximizing customer satisfaction with facility cleanliness.
• Coordinate with management, supervisors, and security to detect and prevent attempts to cheat or damaged gaming equipment and to report floor irregularities.
• Identify top prize transactions processes and completes paperwork promptly, with a high level of accuracy and service to the guest.
• Handle routine customer complaints and incidents, exhibiting the appropriate discretion to identify situations that require the attention of supervisory personnel.
• Perform other job related duties as assigned.

Skills

Cash handling

Customer service

Reading & rules

10-key adding machine

Stamina

Education

High School Diploma or GED

Tools

10-key adding machine

Job description

Shawnee Development LLC is seeking an EG Floor Associate in Guymon, OK. You will provide courteous service to guests during their entertainment experience on the casino floor, answer questions about gaming machines, and help maintain a clean, efficient floor environment.

The role requires basic education (HS diploma or GED), cash-handling ability, and the stamina to stand, walk, and lift up to 50 pounds in a fast-paced casino setting. Prior gaming experience is preferred.