EGD Floor Guest Experience Associate

Kickapoo Lucky Eagle Casino Hotel; Victoriano Hernandez Colonia (TX); On-site; USD 32,000 - 48,000; Full time

Job summary

Kickapoo Lucky Eagle Casino Hotel in Texas seeks a team member to provide exceptional guest service while ensuring regulatory compliance within the EGD department. You will support EGD technicians, handle jackpot payouts, and maintain equipment and records.

The role requires strong English communication, ability to work under pressure, and willingness to participate in required training. On-site environment with varied shifts and gaming operations.

Qualifications

• Must have High School Diploma or GED.
• Must be able to use a standard PC with basic Microsoft Office skills.
• Must pass EGD Skills Assessment.
• Strong communication skills in English both written and oral. Spanish or other language skills a plus.

Responsibilities

• Ensure compliance with tribal, federal and gaming regulations and Kickapoo Lucky Eagle policies.
• Provide high-quality guest services, listening and addressing guest and team member needs.
• Act as host, communicate promotions to guests and answer questions.
• Assist EGD Technicians with removal/installation/testing/relocation of EGD machines.
• Handle jackpots payouts, process credits, and report machine issues.
• Maintain clean work area and report suspicious activity.
• Monitor compliance with AML and CTR/MIL reports as required.

Skills

English communication

Guest service

Teamwork

Multi-tasking

Problem solving

Organizational skills

Mathematical basics

Attention to detail

Professional relationships

Confidentiality

Follow procedures

Independence

Critical thinking

Education

High School Diploma or GED

Job description

Kickapoo Lucky Eagle Casino Hotel in Texas seeks a team member to provide exceptional guest service while ensuring regulatory compliance within the EGD department. You will support EGD technicians, handle jackpot payouts, and maintain equipment and records.

The role requires strong English communication, ability to work under pressure, and willingness to participate in required training. On-site environment with varied shifts and gaming operations.