EGD Floor Attendant: Guest Service & Gaming Tech Support

Kickapoo Lucky Eagle Casino Hotel; Eagle Pass (TX); On-site; USD 40,000 - 64,000; Full time

Job summary

Kickapoo Lucky Eagle Casino Hotel is seeking a vigilant team member for the EGD department. You will ensure guest satisfaction with prompt, courteous service while meeting department objectives on the casino floor.

Responsibilities include complying with laws and policies, assisting with EGD machines, performing maintenance, handling jackpots, and maintaining security of confidential information. Strong English communication is required; other languages are a plus.

Qualifications

• Must have High School Diploma or GED.
• Must be able to use a standard PC with basic Microsoft Office skills.
• Must pass EGD Skills Assessment.
• Strong communication skills in English both written and oral. Spanish or other language skills a plus.

Responsibilities

• Ensure compliance with tribal, federal and gaming regulations and Kickapoo Lucky Eagle policies.
• Provide high standards of guest service by listening and responding to concerns.
• Host guests and communicate promotions to all guests.
• Communicate through radio with supervisors and team members.
• Assist EGD Technicians with removal, installation, testing and relocation of EGD machines.

Skills

English language

PC skills

Guest service

Communication

Multitask

Attention to detail

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Kickapoo Lucky Eagle Casino Hotel is seeking a vigilant team member for the EGD department. You will ensure guest satisfaction with prompt, courteous service while meeting department objectives on the casino floor.

Responsibilities include complying with laws and policies, assisting with EGD machines, performing maintenance, handling jackpots, and maintaining security of confidential information. Strong English communication is required; other languages are a plus.