Casino Guest Experience Specialist

Osage Casinos; Ponca City (OK); On-site; USD 25,000 - 35,000; Full time

Job summary

Osage Casinos in Ponca City, OK seeks a role focused on maximizing guest satisfaction across casino operations. The position emphasizes clear communication, vigilant safety, and adherence to regulatory requirements while supporting smooth department operations.

You will monitor gaming machines, assist service needs, keep floors clean, and help prepare routine reports. The role requires basic MS Office skills, English fluency, reliability, and the ability to work evenings/weekends in a dynamic

Qualifications

• Must be at least 18 years old.
• Six months of previous work experience required.
• Gaming, Hospitality, or Customer service work experience preferred.
• Pass a pre-employment drug screen and obtain Osage Nation Gaming license.
• Maintain a valid Driver’s License.
• Eligible to work in the United States.
• Osage preference applies to all positions.
• Able to perform all essential duties with or without accommodation.

Responsibilities

• Makes efforts to stay informed of company information by reviewing bulletin boards, signage, and newsletters.
• Effectively communicates concerns and information to supervisor and listens to supervision.
• Relates ideas for improvements to supervisor and management in the chain of command.
• Observes and reports unsafe behavior by guests.
• Monitors operation of e-gaming machines and payout of jackpots per policy and procedures.
• Assists in service requirements for gaming machine equipment.
• Keeps casino floor clean and organized.
• May prepare detailed daily, weekly, and monthly operating reports as required.
• Provides excellent guest services and maintains courtesy and respect to all guests and staff.
• Maintains compliance with company policies and applicable gaming regulations.
• Travel locally between properties as needed.
• Work shifts may include evenings and weekends.

Skills

English (read/write)

Math basics

Confidentiality

Relationship building

Teamwork

Communication

MS Office basics

Judgment

Tools

MS Office

Job description

Osage Casinos in Ponca City, OK seeks a role focused on maximizing guest satisfaction across casino operations. The position emphasizes clear communication, vigilant safety, and adherence to regulatory requirements while supporting smooth department operations.

You will monitor gaming machines, assist service needs, keep floors clean, and help prepare routine reports. The role requires basic MS Office skills, English fluency, reliability, and the ability to work evenings/weekends in a dynamic