Cage Operations Lead: Cashier & Supervisor

Granite State Gaming & Hospitality; Rochester (NH); On-site; Full time

Job summary

A gaming and hospitality company in Rochester is looking for a Dual Rate Cage Supervisor/Cashier to oversee daily operations in the casino cage. This role involves managing financial transactions, ensuring compliance with regulations, and providing excellent customer service. Candidates should have previous casino experience, strong math skills, and the ability to work in a fast-paced environment. If you're detail-oriented and have leadership skills, we want to hear from you.

Qualifications

• Previous casino cage, banking, or cash-handling experience required.
• Strong knowledge of Title 31, internal controls, and gaming regulations.
• Ability to work in a fast-paced environment with high accuracy.

Responsibilities

• Oversee daily cage operations, ensuring accuracy and compliance.
• Assist cashiers with transaction issues and procedural questions.
• Enforce Title 31/AML compliance and complete required reporting.

Skills

Accuracy & Attention to Detail

Integrity & Confidentiality

Leadership & Team Support

Customer Service Excellence

Problem-Solving & Decision-Making Abilities

Regulatory Compliance

Multitasking & Time Management Skills

Job description

About Granite State Gaming & Hospitality, LLC

Granite State Gaming & Hospitality, a subsidiary of G2 Gaming, is committed to supporting community nonprofit organizations in New Hampshire through innovative entertainment, hospitality and gaming experiences. Our accomplished team of industry professionals have more than 150 years of experience and are ready to take charitable gaming to a whole new level; creating world-class venues, infusing more economic opportunities into the markets we serve while helping New Hampshire nonprofits thrive. We believe our innovative player experiences and enhanced operations can be a partnership that helps provide valuable resources directly to those organizations that are helping our friends and neighbors. We are currently open and developing first class gaming venues in Rochester, Hampton, and Littleton.

What You'll Expect

The Dual Rate Cage Supervisor/Cashier is responsible for performing all cage cashier functions while also acting in a supervisory capacity when assigned. This role ensures efficient, accurate, and compliant financial transactions within the casino cage, provides excellent guest service, and supports departmental operations in accordance with company policies and gaming regulations.

What You'll Do

• Oversee daily cage operations, ensuring accuracy, compliance, and proper staffing levels
• Assist cashiers with transaction issues, approvals, variances, and procedural questions
• Review and verify cashier paperwork, banks, transactions, and system reports
• Conduct audits of cashier drawers and safe funds; investigate and resolve discrepancies
• Train, mentor, and evaluate cage personnel, ensuring adherence to best practices
• Enforce Title 31/AML compliance and complete required reporting
• Communicate effectively with management, surveillance, security, and other departments
• Support problem resolution, guest service escalations, and emergency procedures
• Process a wide range of monetary transactions, including check cashing, currency exchanges, marker issuance/payments, credit card advances, and chip redemptions
• Balance cash drawer and maintain accurate records of all transactions
• Verify identification, authenticate documents, and follow anti-money-laundering (AML) procedures
• Handle guest inquiries professionally and provide exceptional customer service
• Maintain the security and integrity of all funds, keys, forms, and cage assets
• Adhere strictly to internal controls, gaming regulations, and company policies
  
  

What You'll Bring

• Accuracy & Attention to Detail
• Integrity & Confidentiality
• Leadership & Team Support
• Customer Service Excellence
• Problem-Solving & Decision-Making Abilities
• Regulatory Compliance
• Multitasking & Time Management Skills
  
  

What We Require

• Previous casino cage, banking, or cash-handling experience required
• Prior supervisory or lead experience preferred (may be required depending on property)
• Strong knowledge of Title 31, internal controls, and gaming regulations
• Excellent math skills and attention to detail
• Ability to work in a fast-paced environment with high accuracy
• Strong interpersonal, communication, and customer service skills
• Ability to obtain and maintain a valid gaming license
• Must be able to stand for long periods, lift/carry up to 25 lbs., and work a flexible schedule including nights, weekends, and holidays