Guest Services Manager - Player Experience & Compliance

New Hampshire Group Llc; Keene (NH); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

401(k) matching

Employee assistance program

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Revo Casino and Social House in Keene, NH seeks a Player Services Supervisor to oversee operations, enforce internal controls, and ensure regulatory compliance across the department. You will lead staff, manage budgets, and safeguard cash handling processes to optimize guest service and profitability.

The role requires high school diploma or GED with experience in cash operations, strong communication, and decision-making abilities. Equal opportunity employer with competitive benefits.

Qualifications

• High school diploma or GED with 2–5 years of related experience in cash operations.
• Professional demeanor with strong communication and decision-making skills.
• Ability to obtain and maintain licenses and comply with regulations.

Responsibilities

• Provide next-level guest service to internal and external guests.
• Hire, train, coach, and direct staff to meet objectives and standards.
• Manage department budget, staffing, and administrative processes.
• Ensure compliance with gaming regulations and internal controls.
• Monitor cash handling, deposits, and protection of assets.
• Communicate effectively within the department and with Security and Banking partners.

Skills

Cash handling

Communication

Decision making

Regulatory compliance

Team leadership

Professional demeanor

Microsoft Office

Ten Key Adding Machine

Education

High school diploma or GED

Experience in high volume cash operations

Tools

Microsoft Office

Ten Key Adding Machine

Job description

Revo Casino and Social House in Keene, NH seeks a Player Services Supervisor to oversee operations, enforce internal controls, and ensure regulatory compliance across the department. You will lead staff, manage budgets, and safeguard cash handling processes to optimize guest service and profitability.

The role requires high school diploma or GED with experience in cash operations, strong communication, and decision-making abilities. Equal opportunity employer with competitive benefits.