Casino Beverage Assistant Manager

Hollywood Casino St. Louis; St. Louis (MO); On-site; USD 45,000 - 55,000; Full time

Job summary

Hollywood Casino St. Louis is seeking a supervisor to lead and develop a team, ensuring guest service excellence and regulatory compliance. You will help implement policies, manage training, and oversee daily operations, including opening/closing the outlet and inventory control.

The role requires 2–3 years of supervisory experience, strong interpersonal skills, and proficiency with Microsoft Outlook. Availability for all shifts, including holidays, is expected, and candidates must be at least

Qualifications

• 2-3 years prior experience as a supervisor or leadership role.
• Ability to interact with guests, staff and colleagues in a diplomatic and tactful manner.
• Must be proficient in Microsoft Outlook programs.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Must be at least 21 years of age.

Responsibilities

• Staff, schedule, evaluate, train, develop and monitor team members.
• Assist in developing and implementing policies, procedures and rules to promote compliance.
• Establish and maintain training procedures to ensure guest service standards.
• Open and close work area at scheduled times; ensure cleanliness and security of assets.
• Monitor team members and direct coaching as needed.
• Responsible for ordering and maintaining inventory for assigned outlet.
• Perform other duties as assigned by management.

Skills

Leadership experience

Guest service

Problem resolution

Tools

Microsoft Outlook

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Staff, schedule, evaluate, train, develop and monitor team members. Recommend wage increases, promotions, demotions, discipline, and other employment actions for team members.
• Assist in developing and implementing policies, procedures and rules including operations manuals, to promote compliance with company and regulatory guidelines.
• Establish and maintain training and development procedures to ensure superior guest service standards are met.
• Prepares and delivers performance appraisals for assigned team.
• Understand department objectives, standards, guidelines, and budget.
• Ensure assigned outlet is well staffed, organized and operating to our exceptional standard.
• Open and close work area at scheduled times, ensuring full preparation for operation/function; ensure cleanliness and security of company assets.
• Work with Outlet Manager and Chefs to ensure proper food preparation and presentation.
• Monitor team members and directing necessary coaching as needed.
• Responsible for ordering and maintaining inventory levels for assigned outlet.
• Maintains strict confidentiality in all departmental and company matters.
• Perform other duties as assigned by management.

BRING US YOUR BEST.

Qualification Requirements

• 2-3 years prior experience as a supervisor or leadership role.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Must be proficient in Microsoft Outlook programs.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

Supervisory Responsibilities

• Determines work procedures and expedites workflow.
• Responsible for team member development, coaching, training and recognition programs.
• Team member performance appraisals
• Responsible for the hiring and firing of team members when applicable.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment.

Follow us.

Equal Opportunity Employer

STARTING SALARY

Starting $50,000 annually, based on experience.