FOOD & BEVERAGE ASSISTANT SHIFT MANAGER

Hollywood Casino Columbus; Columbus (OH); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Medical coverage from day one

401(k) matching

Annual performance bonus

Job summary

Hollywood Casino Columbus is seeking a Supervisor to guide and oversee staff while ensuring superior customer service standards are maintained. Ideal candidates possess a High School Diploma or GED, with a preference for those with a Bachelor’s or Associate’s degree. Responsibilities include managing operations, supporting compliance with health regulations, and fostering a positive work environment. The position offers a salary range of $45,000 to $50,000 per year and welcomes applicants from all backgrounds.

Qualifications

• High School Diploma or GED equivalent required.
• Bachelor’s degree or Associate’s degree preferred.
• Prior gaming experience preferred.
• Minimum one year supervisory experience preferred.
• Promotional events experience preferred.

Responsibilities

• Provide guidance and daily supervision to staff.
• Supports operational goals and monitors performance.
• Ensures compliance with health department standards.
• Promotes superior customer service.

Skills

Customer service skills

Strong communication skills

Knowledgeable in beverage service

Ability to train staff

Education

High School Diploma or GED

Bachelor’s degree or Associate’s degree

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Responsible for providing guidance and daily supervision to staff in the department.
• Supports and administers operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• Maintains product menu and assists in recording product inventories.
• Maintains established quality assurance procedures to ensure acceptable health department and customer service standards.
• Responsible for supporting compliance to departmental budgets.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Assists Manager with administrative duties, as needed.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

BRING US YOUR BEST.

• High School Diploma or GED equivalent required.
• Bachelor’s degree (B.A./B.S.) or Associate’s degree (A.A./A.S.) preferred or a combination of education and experience; one to two years beverage or equivalent experience.
• Prior gaming experience preferred.
• Minimum one year supervisory experience preferred.
• Knowledgeable in total beverage service.
• Promotional events experience preferred.
• Ability to train, follow and execute training manuals.
• Excellent customer service skills.
• Strong communication skills; verbal and written.
• Must be proficient in Microsoft applications (Excel, Word, Outlook, etc.).
• Flexible to work all shifts including holidays, nights, weekends and overtime as business needs dictate.
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We’re changing entertainment. Follow us.

Equal Opportunity Employer

We are an equal opportunity employer; we welcome applicants of all backgrounds.

STARTING SALARY

$45,000 to $50,000 per year