Food and Beverage Manager

Hollywood Casino at Penn National Race Course; Grantville (PA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Bonus potential

Job summary

Hollywood Casino at Penn National Race Course in Grantville, PA is seeking a senior Food & Beverage leader to direct all F&B operations across the property, overseeing staff, budgeting, scheduling and guest service.

The ideal candidate will hold a bachelor’s degree or equivalent, have strong communication and leadership skills, and be proficient with Microsoft Office and F&B software systems. This role requires strategic thinking and a proven ability to develop teams.

Qualifications

• Bachelor’s degree (B.A./B.S.) or equivalent; or 4–8 years F&B leadership experience.
• Proven leadership and staff development ability.
• Strong communication and guest-service focus.

Responsibilities

• Direct overall Food & Beverage operations and staff.
• Develop, implement, and manage budgets and cost controls.
• Ensure staffing objectives, scheduling efficiency, and guest satisfaction.
• Lead menu design, pricing, and profitability decisions.
• Train, motivate, and evaluate team members; ensure regulatory compliance.
• Coordinate with executives on strategic plans and reporting.

Skills

Leadership

Communication

Customer service

Strategic thinking

Negotiation

Training & development

Problem solving

Team motivation

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Food & Beverage software

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

WE LOVE OUR WORK.

The following and other duties may be assigned as necessary:

• Responsible for directing the overall operations and staff of the Food & Beverage department. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.
• Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.
• Responsible for preparing, monitoring, and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns/deviations to the Director.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of departmental customer service goals.
• Assists in directing all Food & Beverage and Casino Beverage operations.
• Assists Director/VP with formal presentation of updates to plans and provides appropriate explanations and solutions to variances.
• Ensures that the receiving, holding, and issuance of products are within the quality and control standards.
• Ties operational challenges to strategic direction and the ability to be effective in a large organization with dual property responsibility.
• Assists in directing Food & Beverage leadership staff and providing instruction to achieve maximized efficiency and profitability in the department.
• Makes recommendations, and sometimes final decision, in designing and engineering menus.
• Implements and Audits inventory and cost control systems and procedures.
• Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM.
• Maintains strict confidentiality in all departmental and company matters.

BRING US YOUR BEST.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be at least 21 years of age.
• Bachelor’s degree (B.A./B.S.) from an accredited four year college or university or equivalent; or four to eight years of Food and Beverage leadership experience; or combined education and experience. Minimum of four years of previous F&B experience at manager level or higher required.
• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to write reports, business correspondence, and procedure manuals.
• Must be proficient in all Microsoft Office applications and be knowledgeable in all Food & Beverage software systems.
• Ability to train and motivate team.
• Able to think strategically and operationally about factors such as: pricing, quality, marketing, price/value perceptions, customer satisfaction, and employee training and development as they relate to overall Food & Beverage products.
• Delegation, negotiation, and diplomacy skills required.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Excellent motivational, communication, and customer service skills required.
• Well-developed guest and employee relations skills.
• Must have extensive knowledge of food cost and labor analysis.
• Knowledge of all phases of Food & Beverage administration, cost control, and familiarity of all food and beverage services is required.

Supervisory Responsibilities

• This job has supervisory responsibilities.
• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize employee engagement.
• Evaluates team members within department and delivers constructive feedback to employees regarding performance.
• Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning, and directing work) to meet business needs.
• Determines work procedures and expedites workflow.
• Responsible for employee performance (disciplining, coaching, counseling).

Language Skills

• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

Reasoning Ability

• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Certificates, Licenses & Registrations

• Employee must be able to qualify for licenses and permits required by federal, state, and local regulations.
• Must successfully complete C.A.R.E or TiPS training.
• Must possess a valid driver’s license and have acceptable driving history as determined by Penn National Gaming’s auto insurance carrier.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually loud. Employee could be exposed to an environment containing unrestricted second-hand tobacco smoke.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We’re changing entertainment.

STARTING SALARY

$70,000 to $80,000 annually with bonus potential