ASSISTANT BEVERAGE & EATERY MANAGER

Hollywood Casino at Charles Town Races; Charles Town (WV); On-site; USD 21,000 - 30,000; Full time

Job summary

PENN Entertainment in West Virginia invites you to join our Beverage Operations team as a Beverage Supervisor on a designated shift. You will oversee staff, enforce service standards, and collaborate with other departments to deliver high-quality beverage experiences for guests.

The role requires associates degree, 2+ years beverage or supervisory experience, and strong communication and Excel skills. You may assist with budgets, scheduling, inventory, and events, while ensuring compliance and

Qualifications

• Associates degree (A.A.) in related field; two years beverage or equivalent experience, or equivalent combination of education and experience.
• Prior gaming experience preferred.
• Minimum of two years supervisory experience.

Responsibilities

• Supervise staff and daily management of designated shift; monitor performance and profit objectives.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• Assists in establishing product menu and records product inventories.
• Maintains beverage department policies and procedures to control beverage and labor costs while maintaining quality.
• Coordinates with other departments to align beverage operations and correct problems on designated shift.
• Assists with providing support for special events when necessary on designated shift.
• Monitors inventory of all beverage product.
• May assist in the budget process for the department; reports budget concerns to manager.
• Promotes and demonstrates superior customer service per standards and programs.
• Assists Manager with administrative duties, as needed.
• Ensures compliance with all regulatory requirements and reports issues to management.
• Maintains confidentiality in all departmental and company matters.

Skills

Supervisory experience

Excellent verbal and written

Microsoft Office proficiency

Customer service oriented

Report writing

Education

Associates degree in related field

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• Assists in establishing product menu and records product inventories.
• Assists in maintaining beverage department policies and procedures to control beverage and labor costs while maintaining quality product, presentation and service.
• Communicates with all other departments as they relate to the Beverage operation to coordinate activities or correct problems on designated shift.
• Assists with providing support for special events when necessary on designated shift.
• Assists in monitoring inventory of all beverage product.
• May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Assists Manager with administrative duties, as needed.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

BRING US YOUR BEST.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Associates degree (A.A.) in related field; two years Beverage or equivalent experience, or equivalent combination of education and experience. Prior gaming experience preferred. Minimum of two years supervisory experience required.
• Must have excellent verbal and written communication skills.
• Must be proficient in Microsoft applications (Excel, Word, and Outlook).
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• This job may or may not have supervisory responsibilities.
• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize employee engagement.
• Evaluates team members within department and delivers constructive feedback to employees in regards to performance.
• Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
• Manages work procedures and expedites workflow.
• Provides recommendation for employee performance (disciplining, coaching, and counseling).
• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We’re changing entertainment.

Follow us.

Equal Opportunity Employer