Casino Operations Assistant Shift Manager (FT)

Hollywood Casino Perryville; Perryville (MD); On-site; USD 56,000 - 68,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Job summary

Hollywood Casino Perryville is seeking an experienced leader to supervise a shift in Casino Operations, overseeing table games and slot operations. You will manage staff, ensure guest satisfaction, and monitor budgets and performance metrics.

The role requires strong communication, knowledge of gaming operations, and the ability to work flexible hours, including holidays and weekends. Join a team focused on delivering exceptional guest experiences and profitability.

Qualifications

• Bachelor's degree or three years of leadership experience in Table Games/Slots.
• Thorough knowledge of Table Games and Slot operations.
• Excellent written and oral communication skills.
• Proficient in Microsoft Excel and Word; knowledge of gaming systems.

Responsibilities

• Supervise staff and oversee daily operations for a designated shift in Casino Operations.
• Coordinate scheduling with management to ensure guest satisfaction.
• Assist with budgeting and monitor department performance against budgets.
• Promote and demonstrate superior customer service per company standards.
• Oversee the gaming floor on assigned shift and monitor player activity.
• Manage chip and cash transactions and ensure accurate payouts.
• Maintain knowledge of table inventories and limits across games.
• Support strategies for revenue growth and expense control.
• Foster engagement and address team feedback and concerns.
• Ensure daily operations comply with regulatory requirements and confidentiality.

Skills

Staff supervision

Guest service

Communication

Excel

Word

Table Games OS

Team leadership

Education

Bachelor's degree

Tools

Excel

Word

Table Games OS

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Responsible for supervising staff and the overall daily management of a designated shift in the Casino Operations department. Provides oversight for all games, game protection, and overall operation of the Table Games/Slots operations on their shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Provides oversight for the gaming floor on their assigned shift.
• Effectively handles customer concerns and requests.
• Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers.
• Maintains awareness of how each game stands with respect to player limits, special customers, gains/losses, and dealer performance.
• Responsible for the accountability of the chips, cards, dice and all other gaming equipment.
• Verifies table inventories and effectively manages table limits.
• Assists with overall strategies for customer service, revenue growth, and expense management in order to maximize profitability.
• Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances.
• Assists with the overall integrity of daily Table Games and/or Slot Operations.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

BRING US YOUR BEST.

QUALIFICATION REQUIREMENTS:

• Must be at least 21 years of age.
• Bachelor's degree (B.A. / B.S.) from four-year college or university; or minimum of three years of experience in a comparable Table Games and/or Slots leadership position; or equivalent combination of education and experience.
• Must have thorough knowledge of all Table Games and Table Games/or Slots operations.
• Excellent skills in both written and oral communication.
• Must have proficient in Microsoft applications (Excel, Word) and have knowledge of Tables Games and Slot operating systems.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Must have knowledge of Slot Operations.
• Flexible to work all shifts including holidays, nights, weekends, as business needs dictate.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino. Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY

$62,000.00 per year