Assistant Food & Beverage Manager

Hollywood Casino at Penn National Race Course; Grantville (PA); On-site; USD 42,000 - 62,000; Full time

Job summary

Hollywood Casino at Penn National Race Course is seeking an experienced supervisor for the Food & Beverage outlet. You will oversee daily shift operations, ensure guest satisfaction, and support budget and cost-control initiatives while maintaining service standards across all team members.

The role requires at least 2 years of supervisory experience in F&B, strong communication, and proficiency with Microsoft Outlook. Flexibility for varied shifts, holidays, and weekends is essential.

Qualifications

• Must be at least 18 years old.
• Associates Degree from an accredited university or equivalent work experience.
• Minimum 2 years of supervisory experience.

Responsibilities

• Supervise an F&B outlet and manage daily shift operations.
• Support budgeting, cost control, and staffing to meet labor and guest-satisfaction goals.
• Ensure compliance with gaming laws, health, and safety standards.
• Maintain high standards of customer service and resolve conflicts professionally.
• Assist in administrative duties and reporting as needed.

Skills

Customer service

Communication

Microsoft Outlook

Education

Associates Degree

Tools

Microsoft Outlook

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Responsible for supervising an F&B Outlet designated to this role and the overall daily management of a designated shift.
• Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
• Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
• Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Responsible for the overall achievement of department customer service goals.
• Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.
• Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.
• Assists Manager to ensure efficient sanitary and pleasant service for all guests.
• Assists in maintaining cost control methods and procedures by monitoring consistent pars and inventory.
• Assist Manager with administrative duties, as assigned.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

BRING US YOUR BEST.

• Must be at least 18 years of age.
• Associates Degree from an accredited University, or equivalent work experience required.
• Minimum 2 years previous supervisory experience required.
• Previous experience in Food & Beverage desired, but not required.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to write reports and business correspondence.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Must be proficient in Microsoft Outlook programs.
• Excellent motivational, communication and customer service skills required.
• Must be willing to work at multiple casino locations.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment.

Equal Opportunity Employer