Casino Ambassdor

Delta-Downs-Racetrack-Casino-Hotel; Vinton (LA); Presencial; USD 36 000 - 48 000; Tempo integral

Resumo da oferta

Boyd Gaming Corporation is seeking a customer-focused role to engage guests, recruit Players' Club memberships, and promote benefits on the casino floor. You will assist guests, answer questions, and help ensure a memorable experience across our venues.

The role emphasizes strong communication, flexibility in scheduling, and the ability to operate various player-tracking and office tools. Training will cover rewards, events, and club policies.

Qualificações

• Must be at least 21 years of age.
• High school diploma or GED.
• 1–2 years experience in customer service.
• Excellent oral and written skills and exceptional customer service and interpersonal skills.
• Must be flexible in work schedule.
• Proficiency in word processing, spreadsheets, database, presentation, email, and player tracking systems.
• Must be able to obtain/maintain any necessary certifications and/or licenses.

Responsabilidades

• Get out on casino floor and connect with guests—answer questions and help make their experience unforgettable.
• Deliver outstanding customer service while promoting Players' Club benefits and events.
• Build our community by recruiting new members and strengthening relationships through direct mail, telemarketing, and personalized correspondence.
• Become a Players' Club expert: guide customers through the point system, prizes, and how to use the club card.
• Partner with Casino and Slot Hosts to create memorable player experiences and bring events to life.

Conhecimentos

Customer service

Interpersonal skills

Oral communication

Written communication

Flexibility

Formação académica

High school diploma or GED

Ferramentas

Word processing

Spreadsheets

Database

Presentation software

Email

Player tracking systems

Descrição da oferta de emprego

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Through direct contact, direct mail, telemarketing, and written correspondence,encourage customer retention and loyalty. Recruit new memberships for thePlayers' Club, increase rated play, and attend to guests' needs. Circulate on thecasino floor assisting guests with questions and requests.

• Get out on the casino floor and connect with our guests-answer their questions and help make their experience unforgettable.
• Deliver outstanding customer service while championing the amazing benefits and exciting events of the Players' Club.
• Build our community by recruiting new members and strengthening relationships with our current guests through direct mail, telemarketing, and personalized correspondence.
• Become a Players' Club expert! Guide customers through our rewarding point system, help them claim their prizes, and show them how to get the most out of their club card.
• Partner with our Casino and Slot Hosts to create memorable player experiences and bring our best events to life.

Qualifications

• Must be at least 21 years of age.
• High school diploma or GED.
• One to two years experience in customer service.
• Must have excellent oral and written skills and exceptional customerservice and interpersonal skills.
• Must be flexible in work schedule.
• Proficiency in word processing, spreadsheets, database, presentation, email, and player tracking systems.
• Must be able to obtain/maintain any necessary certifications and/orlicenses.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.