Casino Ambassador

Delta Downs; Vinton (LA); On-site; USD 26,000 - 38,000; Full time

Job summary

Boyd Gaming Corporation in Louisiana is seeking a Customer Retention Advocate to grow Players' Club loyalty. You will engage guests on the casino floor, share event details, and guide them to maximize rewards.

Join a team focused on creating memorable guest experiences and driving ongoing participation in the Players' Club through direct outreach and personalized service.

Qualifications

• Must be 21+ years old.
• High school diploma or GED.
• 1–2 years experience in customer service.
• Excellent oral and written skills and interpersonal abilities.
• Flexible in work schedule.

Responsibilities

• Engage guests on the casino floor to promote retention.
• Answer questions and create memorable moments for guests.
• Promote Players' Club benefits and events with enthusiasm to drive participation.
• Grow the Players' Club community and loyalty.
• Recruit new members and nurture relationships via direct mail campaigns and calls.
• Explain the Players' Club points system and help guests maximize rewards.
• Collaborate with Casino/Slot Hosts to craft engaging guest experiences.
• Design unforgettable player events to keep guests returning.

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Responsibilities

Job Description

Through direct contact, direct mail, telemarketing, and written correspondence, you'll be the champion of customer retention and loyalty—turning casual visitors into devoted Players' Club members while keeping the fun going strong!

• Hit the casino floor and work your magic!
• Connect with our guests, answer their questions, and help create moments they'll be talking about for weeks.
• Be the Players' Club superstar! Share the incredible benefits and exciting events with genuine enthusiasm, and watch guests light up when they learn what's possible.
• Grow our community and have a blast doing it!
• Recruit new members and nurture relationships with current guests through creative direct mail campaigns, engaging telemarketing calls, and personalized notes that show you care.
• Master the Players' Club like a pro and become the go-to expert who guides guests through our rewarding point system, helps them celebrate their wins, and shows them how to maximize every swipe of their club card.
• Team up with our Casino and Slot Hosts to create magic!
• Collaborate to design unforgettable player experiences and bring our most exciting events to life in ways that keep guests coming back for more.

Qualifications

• Must be at least 21 years of age.
• High school diploma or GED.
• One to two years experience in customer service.
• Must have excellent oral and written skills and exceptional customer service and interpersonal skills.
• Must be flexible in work schedule.
• Proficiency in word processing, spreadsheets, database, presentation, email, and player tracking systems.
• Must be able to obtain/maintain any necessary certifications and/or licenses.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.