Gaming Ambassador- PT

Boyd Gaming; Cincinnati (OH); On-site; USD 32,000 - 52,000; Full time

Job summary

Boyd Gaming Corporation on the Cincinnati casino floor seeks a Customer Recruitment Associate for the Players’ Club. You will recruit memberships, increase rated play, and assist guests with questions through direct contact, direct mail, telemarketing and written correspondence to boost loyalty and retention.

The role involves circulating the casino floor, delivering exceptional customer service, instructing guests on the Players’ Club point system, and supporting Hosts with development events.

Qualifications

• Must be at least 21 years old.
• High school diploma or GED.
• 1–2 years experience in customer service.
• Excellent oral and written skills and exceptional customer service and interpersonal skills.
• Flexible in work schedule.
• Proficiency in word processing, spreadsheets, databases, presentation, e-mail, and player tracking systems.
• Must be able to obtain/maintain any necessary certifications and/or licenses.

Responsibilities

• Circulate on the casino floor and assist customers with requests and questions.
• Provide excellent customer service and promote Players’ Club benefits and events.
• Instruct customers on the Players’ Club point system, awarding prizes and proper use of the club card.
• Assist Hosts with Player Development efforts and events.
• Help guests navigate promotions that must be redeemed at a kiosk.
• Promote qualifying offers and perks to guests who do not have a Host, by directly calling or emailing.
• Approach and knowledge uncarded guests.
• Discuss the benefits of the Player’s Club to any uncarded guests who accumulate a certain point level.
• Build relationships with internal and external guests.

Skills

Customer service

Communication

Interpersonal skills

Microsoft Office

Education

High school diploma or GED

Tools

Word processing

Spreadsheets

Databases

Presentations

Email systems

Player tracking systems

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

POSITION SUMMARY

The incumbent in this position is responsible for recruiting new memberships for the Players' Club, increasing rated play, and attending to guests' needs, through direct contact, direct mail, telemarketing, and written correspondence, encouraging customer retention and loyalty. This incumbent is also responsible for circulating the casino floor assisting guests with questions and requests.

ESSENTIAL FUNCTIONS

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Circulate on the casino floor and assist customers with requests and questions.
• Provide excellent customer service and promote Players’ Club benefits and events.
• Instruct customers on the Players’ Club point system, awarding prizes and proper use of the club card.
• Assist Hosts with Player Development efforts and events.
• Help guests navigate promotions that must be redeemed at a kiosk.
• Work directly with the Sales Force program, acknowledging our Emerald, Onyx and Titanium guests.
• Promote qualifying offers and perks to guests who do not have a Host, by directly calling or emailing.
• Approach and knowledge uncarded guests.
• Discuss the benefits of the Player’s Club to any uncarded guests who accumulate a certain point level.
• Help keep the property clean, picking up cups/wiping down machines during slow times.
• Build relationships with internal and external guests.
• Must be at least 21 years of age.
• High school diploma or GED.
• One to two years experience in customer service.
• Must have excellent oral and written skills and exceptional customer service and interpersonal skills.
• Must be flexible in work schedule.
• Proficiency in word processing, spreadsheets, database, presentation, e-mail, and player tracking systems.
• Must be able to obtain/maintain any necessary certifications and/or licenses.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.