Cashier & Customer Experience Specialist

JCPenney; Grand Rapids (MI); On-site; USD 18,942 - 23,680; Full time

Benefits offered by this job

Medical/dental/vision

401(k) with Company match

Associate discount

Job summary

JCPenney in Grand Rapids seeks a dedicated cashier to deliver superior customer service and a seamless sales experience. You will greet customers, assist with purchases, and drive rewards programs while ensuring accurate checkout and adherence to store standards.

In addition to handling returns and signings, you will support omnichannel tasks, inventory processes, and safety procedures to meet performance targets and shrink reduction initiatives.

Qualifications

• Customer service experience and ability to resolve problems.
• Checkout accuracy, returns processing, and signing standards.
• Assist with omnichannel operations and inventory tasks.
• Adherence to shrink, safety, and performance standards.

Responsibilities

• Greets and assists customers, drives sales, and supports loyalty programs.
• Completes checkout processes, processes returns, and manages signings.
• Assists with omnichannel efforts, recovery, and inventory activities.
• Maintains performance standards, including iCAP compliance.

Skills

Customer service

Sales

Omnichannel support

POS knowledge

Tools

Point of Sale (POS)

Mobile Warrior device

Job description

JCPenney in Grand Rapids seeks a dedicated cashier to deliver superior customer service and a seamless sales experience. You will greet customers, assist with purchases, and drive rewards programs while ensuring accurate checkout and adherence to store standards.

In addition to handling returns and signings, you will support omnichannel tasks, inventory processes, and safety procedures to meet performance targets and shrink reduction initiatives.