Cash & Guest Services Associate

Churchill Downs; Virginia (MN); On-site; USD 31,000 - 36,000; Full time

Job summary

Colonial Downs Group, owned by Churchill Downs Incorporated, seeks a Players Club Representative to act as guest contact and handle transactions. The role may require long hours, including nights, weekends and holidays, with compensation of $15 per hour plus tips.

You will verify cash, process jackpots, protect assets, maintain accurate records, support loyalty programs, and assist guests with club memberships.

Qualifications

• High school diploma or equivalent required.
• Cash handling and guest service experience preferred.
• Must obtain and maintain Virginia Racing Commission License.
• Strong communication and customer service abilities.
• Ability to work nights, weekends, and holidays.

Responsibilities

• Perform verifications on money, coins, and checks.
• Process jackpots, cash checks, and redeem game tickets.
• Safeguard assets and follow internal controls and regulations.
• Maintain funds and balance on assigned shift.
• Monitor for fraud and counterfeit currency.
• Enter data for Players Club memberships and reports.
• Support guest loyalty and respond to guest requirements.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

Cash handling

Regulatory knowledge

MS Office

Education

High school diploma or equivalent

Virginia Racing Commission License

Job description

Colonial Downs Group, owned by Churchill Downs Incorporated, seeks a Players Club Representative to act as guest contact and handle transactions. The role may require long hours, including nights, weekends and holidays, with compensation of $15 per hour plus tips.

You will verify cash, process jackpots, protect assets, maintain accurate records, support loyalty programs, and assist guests with club memberships.