Players Club Guest Experience Specialist

Churchill-Downs-Inc; Emporia (VA); On-site; USD 17,000 - 24,000; Full time

Job summary

Churchill Downs Incorporated is seeking a Players Club Representative in Virginia to handle cash transactions, verify funds, and assist guests at Rosie’s Emporia facilities. The role supports loyalty programs, maintains accurate Player Club records, and ensures compliance with applicable policies.

The position requires strong communication, cash handling experience, and a Virginia Racing Commission license, with long hours including nights and weekends expected.

Qualifications

• High school diploma or equivalent required.
• Cash handling and guest service experience preferred.
• Must obtain Virginia Racing Commission License.
• Combination of education and experience may be considered.
• Excellent verbal and written communication skills.

Responsibilities

• Perform verifications on money, coins, and checks.
• Process jackpots, cashes checks, cash advances, and redeem gaming tickets.
• Safeguard assets and adhere to internal controls and state regulations.
• Maintain funds entrusted on an assigned shift and monitor for fraud.
• Balance funds and prepare reconciliation reports.
• Update Player accounts in the Players Club database.
• Assist in loyalty programs and guest marketing initiatives.
• Enter data for Players Club memberships and reports.

Skills

Verbal communication

Written communication

Customer service

Interpersonal skills

Organizational skills

Cash handling

Regulatory knowledge

MS Office

Cash management systems

Attention to detail

Education

High school diploma

Virginia Racing Commission License

Tools

Microsoft Office

Cash management systems

Job description

Churchill Downs Incorporated is seeking a Players Club Representative in Virginia to handle cash transactions, verify funds, and assist guests at Rosie’s Emporia facilities. The role supports loyalty programs, maintains accurate Player Club records, and ensures compliance with applicable policies.

The position requires strong communication, cash handling experience, and a Virginia Racing Commission license, with long hours including nights and weekends expected.