Guest-Focused Gaming Floor Attendant

Churchill Downs; Vinton (VA); On-site; USD 15,000 - 18,000; Full time

Job summary

Colonial Downs Group in Virginia hires a Team Member to service guests, pay hand-pay jackpots, and perform minor repairs on HHR machines. The role requires attention to paperwork, data entry accuracy, and adherence to gaming regulations.

Compensation is $11.00 per hour plus tips, with long hours, nights, weekends, and holidays possible. The position demands physical activity, standing, and the ability to lift up to 50 pounds.

Qualifications

• High School Diploma or equivalent.
• Six (6) months experience in a related field preferred.
• Must obtain and maintain a valid racing license.
• Other combinations of education and experience may be considered.

Responsibilities

• Service guests, build relationships and pay hand-pay jackpots.
• Ensure department paperwork and data entry are completed and signed.
• Maintain electronic components, systems and peripherals of HHR machines.
• Perform preventative maintenance on HHR Machines during down time.
• Protect company assets and comply with policies and regulations.
• Ensure gaming devices operate properly and call for assistance if needed.
• Promote player card usage on the gaming floor.
• Maintain paper levels in all terminals for optimal play.
• Read game histories and pay tables; recall vital data as needed.
• Notify supervisor of irregularities in guests' play.
• Ensure HHR machines are functioning and available for play.
• Know basic Virginia Racing Commission rules and company safety policies.

Skills

Excellent verbal and written comms

Excellent guest service

Knowledge of gaming operations

Education

High School Diploma or equivalent

Job description

Colonial Downs Group in Virginia hires a Team Member to service guests, pay hand-pay jackpots, and perform minor repairs on HHR machines. The role requires attention to paperwork, data entry accuracy, and adherence to gaming regulations.

Compensation is $11.00 per hour plus tips, with long hours, nights, weekends, and holidays possible. The position demands physical activity, standing, and the ability to lift up to 50 pounds.