Casino Guest Attendant - HHR & Payouts

Churchill Downs Incorporated; Hampton (VA); On-site; USD 15,000 - 18,000; Full time

Job summary

Churchill Downs Incorporated's Colonial Downs Group is seeking a Team Member to service guests, pay hand-pay jackpots, and perform minor repairs on HHR machines on the gaming floor. The role requires attentiveness, adherence to policies, and ability to work in a dynamic, high-volume environment.

You will maintain equipment, ensure accurate paperwork, uphold regulatory standards, and promote player card usage while supporting a safe and welcoming gaming experience for guests at Colonial Downs

Qualifications

• Excellent verbal and written communication skills.
• Excellent guest service skills in a high-volume environment, preferred.
• Knowledge of gaming operations, rules, and regulations, preferred.

Responsibilities

• Ensure all department paperwork and data entry is completed and entered correctly (jackpot slips, tax documents, guest claim forms).
• Maintain electronic components, systems, and peripherals of HHR machines and perform preventative maintenance during downtime.
• Maintain confidentiality of privileged information per policy and state regulations.
• Know all HHR machines on the gaming floor and determine proper payouts.
• Protect company assets by adhering to Internal Controls Policies and The Responsible Gaming Plan and Title 31.
• Ensure gaming devices are operating properly and escalate issues when necessary.
• Promote player card usage on the gaming floor.
• Maintain paper levels in all terminals for optimal play.
• Read gaming floor glass and pay table information and recall vital game histories.
• Notify shift supervisor of irregularities in guests’ play.
• Ensure all HHR machines are functioning and available for guest play.
• Maintain knowledge of Virginia Racing Commission rules and regulations.
• Follow company policies to ensure safety protocols and procedures.
• Performs other related duties as assigned.

Skills

Verbal communication

Written communication

Guest service

Gaming operations knowledge

Education

High School Diploma or equivalent

Job description

Churchill Downs Incorporated's Colonial Downs Group is seeking a Team Member to service guests, pay hand-pay jackpots, and perform minor repairs on HHR machines on the gaming floor. The role requires attentiveness, adherence to policies, and ability to work in a dynamic, high-volume environment.

You will maintain equipment, ensure accurate paperwork, uphold regulatory standards, and promote player card usage while supporting a safe and welcoming gaming experience for guests at Colonial Downs