Casino Players Club Associate — Guest & Loyalty

Churchill-Downs-Inc; Vinton (VA); On-site; USD 17,000 - 24,000; Full time

Job summary

Colonial Downs Group LLC is seeking a Players Club Representative to handle guest transactions, loyalty programs, and data entry for Players Club memberships at Rosie’s Vinton in Virginia. This role requires high attention to cash handling, compliance, and customer service excellence.

The position may involve long hours, nights, weekends, and holidays. Compensation is $15.00 per hour, with opportunities to support promotions and guest events within the gaming environment.

Qualifications

• High school diploma or equivalent required.
• Cash handling and guest service experience preferred.
• A combination of education and experience may be considered.
• Must obtain and maintain valid Virginia Racing Commission License.

Responsibilities

• Perform verifications on money, coin transactions and checks.
• Process jackpots, cashes checks and cash advances.
• Safeguard assets and adhere to internal controls and regulatory requirements.
• Maintain and balance funds on shift; prepare reconciliation reports.

Skills

Communication

Interpersonal skills

Customer service

Organization

Cash handling

Regulatory knowledge

MS Office

Education

High school diploma or equivalent

Tools

MS Office

Job description

Colonial Downs Group LLC is seeking a Players Club Representative to handle guest transactions, loyalty programs, and data entry for Players Club memberships at Rosie’s Vinton in Virginia. This role requires high attention to cash handling, compliance, and customer service excellence.

The position may involve long hours, nights, weekends, and holidays. Compensation is $15.00 per hour, with opportunities to support promotions and guest events within the gaming environment.