Casework Support Specialist - Disability Services

State of North Carolina; Pinehurst (ID); On-site; USD 39,000 - 69,000; Full time

Benefits offered by this job

Paid vacation

Sick leave

Community service leave

Paid parental leave

Job summary

The North Carolina Department of Health and Human Services is seeking an Administrative Specialist I (S) to provide casework support to Rehabilitation Counselors in Pinehurst. You will assist with eligibility determinations, plan development, and data entry across rehabilitation processes while coordinating with guardians and community partners.

The role requires strong administrative skills, effective communication with diverse backgrounds, and experience with case management systems.

Qualifications

• High school diploma or GED and two years of related administrative experience; or equivalent combination of education and experience.
• Experience engaging with diverse populations and providing front-line service to the public are preferred.
• Proficiency with data entry, scheduling, and filing with accuracy and attention to detail.

Responsibilities

• Interviewing consumers and gathering diagnostic data to assist counselor with determining eligibility and required rehabilitation services.
• Assist with developing a written plan of services with consumer and guardian; inputting case data into relevant applications.
• Prepare documents including authorizations and correspondences; perform related administrative tasks with processing assistant.
• Monitor the consumer’s progress throughout the service delivery process.
• Work with community partners to assist individuals with disabilities in becoming suitably employed.
• Document service delivery and progress in the case management system as required by agency policy.

Skills

Interviewing consumers

Data entry

Scheduling

Filing

Customer service

Communication with diverse backgrounds

Use of case management systems

Education

High school diploma or GED

Tools

Case management system

Office applications

Job description

The North Carolina Department of Health and Human Services is seeking an Administrative Specialist I (S) to provide casework support to Rehabilitation Counselors in Pinehurst. You will assist with eligibility determinations, plan development, and data entry across rehabilitation processes while coordinating with guardians and community partners.

The role requires strong administrative skills, effective communication with diverse backgrounds, and experience with case management systems.