Casework Technician

State of North Carolina; Pinehurst (ID); On-site; USD 39,000 - 69,000; Full time

Benefits offered by this job

Paid vacation

Sick leave

Community service leave

Paid parental leave

Job summary

The North Carolina Department of Health and Human Services is seeking an Administrative Specialist I (S) to provide casework support to Rehabilitation Counselors in Pinehurst. You will assist with eligibility determinations, plan development, and data entry across rehabilitation processes while coordinating with guardians and community partners.

The role requires strong administrative skills, effective communication with diverse backgrounds, and experience with case management systems.

Qualifications

• High school diploma or GED and two years of related administrative experience; or equivalent combination of education and experience.
• Experience engaging with diverse populations and providing front-line service to the public are preferred.
• Proficiency with data entry, scheduling, and filing with accuracy and attention to detail.

Responsibilities

• Interviewing consumers and gathering diagnostic data to assist counselor with determining eligibility and required rehabilitation services.
• Assist with developing a written plan of services with consumer and guardian; inputting case data into relevant applications.
• Prepare documents including authorizations and correspondences; perform related administrative tasks with processing assistant.
• Monitor the consumer’s progress throughout the service delivery process.
• Work with community partners to assist individuals with disabilities in becoming suitably employed.
• Document service delivery and progress in the case management system as required by agency policy.

Skills

Interviewing consumers

Data entry

Scheduling

Filing

Customer service

Communication with diverse backgrounds

Use of case management systems

Education

High school diploma or GED

Tools

Case management system

Office applications

Job description

Agency

Dept of Health and Human Services

Division

EMPLOY , INDEP FOR PEOPLE W/DISAB - EIPD

Job Classification Title

Administrative Specialist I (S)

Position Number

60055063

Grade

NC08

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

This position is located in the Pinehurst office. The primary purpose of the position is to provide casework support to Rehabilitation Counselors. The position supports a third-party program with Montgomery County Schools, serving students with disabilities. The major duties include support for caseloads as well as providing support in all aspects of office needs. The position requires a wide range of knowledge regarding community resources and local employers as well as the ability to communicate with individuals from diverse backgrounds.

Job responsibilities include the following:

• Interviewing consumers and gathering diagnostic data to assist counselor with determining eligibility and required rehabilitation services
• Assist with develop a written plan of services in conjunction with the consumer, parent and/or guardian; inputting casework data into relevant applications throughout the rehabilitation process
• Preparing documents including authorizations and correspondences as needed; and completing all related administrative tasks in tandem with the processing assistant
• Monitor the consumer’s progress throughout the service delivery process
• Work directly with community partners in order to assist individuals with disabilities in becoming suitably employed
• Document service delivery and case progress in the case management system as required by agency policy.

Knowledge Skills and Abilities/Management Preferences

Salary Range: $39,244 -$68,679

Recruitment Range: $39,244 -$49,000

Candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed on the vacancy announcement.

The following Management Preferences are not required, but applicants that possess these skills are preferred.

• Experience engaging with individuals from underserved, marginalized, or disability communities, demonstrating cultural sensitivity, empathy, and awareness of access and inclusion barriers.
• Proficiency in performing routine administrative and office support functions, such as data entry,document preparation, scheduling, and filing, with accuracy and attention to detail.
• Demonstrated ability to provide effective front-line service to the public, including responding to inquiries, resolving concerns, and maintaining professionalism in diverse and fast-paced environments.

Position is funded in part through federal funds.

Posting closes at 11:59 p.m. the night before the end date

**About Division of Employment and Independence for People with Disabilities (EIPD):** The DHHS Division of Employment and Independence for People with Disabilities (EIPD) promotes employment and independence for people with disabilities through customer partnership and community leadership. EIPD helps people with disabilities achieve their goals for competitive employment and more independent living in communities statewide. To learn more about EIPD: https://youtu.be/4QUy2w9B6AU.

Compensation and Benefits:

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.

Supplemental Contact Information :

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employerthat embraces an Employment First philosophy, which consists of complying with all federallaws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/.

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.

Degree/College Credit Verification

Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application.

Veterans’ and National Guard Preference

• Applicants seeking Veteran’s Preference must attach aDD-214 Member-4 Form(Certificate of Release or Discharge from Active Duty) to their applications.
• Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.
• Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of their DD 256 or NGB 22, along with the state application.

ADA Accommodations

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.