CHILD SUPPORT CASE PROCESSING FRONT LINE MANAGER - 73004067

Florida; Crestview (FL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Tuition waivers

Paid vacations

Job summary

The Florida Department of Revenue’s Child Support Program seeks a frontline manager in Crestview to supervise a team of eight. You will coach staff, manage daily operations, and partner with leadership to implement plans that optimize productivity.

This role demands strong communication and problem-solving skills. Ideal candidates have experience in the Child Support Program, conflict resolution, and developing staff.

Qualifications

• Minimum two years of experience in the Florida Department of Revenue's Child Support Program.
• One year of experience handling conflict or problem resolution with staff, partners, and the public.
• Experience coaching, mentoring, and promoting professional development.

Responsibilities

• Supervise a team of eight operational staff.
• Serve as administrator, coach, and trainer for team members.
• Collaborate with the Service Center Manager to develop, implement and monitor plans.
• Assess resource needs and reallocate resources to maximize productivity.
• Analyze business requirements to identify gaps and provide solutions.

Skills

Child Support

Conflict resolution

Coaching & mentoring

Team leadership

Communication skills

Job description

Select how often (in days) to receive an alert:

CHILD SUPPORT CASE PROCESSING FRONT LINE MANAGER - 73004067

Date: Oct 23, 2026

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:886207

Agency: Department of Revenue

Working Title: CHILD SUPPORT CASE PROCESSING FRONT LINE MANAGER - 73004067

Pay Plan: SES

Position Number:73004067

Salary: $49,793.88 - $60,231.84 / annually

Child Support Case Processing Front Line Manager (Revenue Agent IV) This is an Internal Agency Advertisement.

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website .

Job Summary

This position performs as a supervisor and is an excellent fit for critical thinkers. If you enjoy working with a team in a customer service environment and problem solving, this may be the position for you. Your duties would include:

• Managing a team of (8) operational staff.
• Functioning as administrator, coach, and advisor and providing training to team members.
• Working with the Service Center Manager to develop, implement and monitor operational plans.
• Determining resource needs and shifting available resources to ensure the highest level of productivity.
• Analyzing existing and new business requirements to determine gaps and provide solutions.

Minimum Requirements

• Currently employed with the Florida Department of Revenue.
• Two years of experience working in the Child Support Program.
• One year of experience in a position that includes conflict or problem resolution with employees, partners, and the public.
• Experience coaching, mentoring, promoting professional development and performance improvement activities.
• Experience in assigning work and/or leading teams.
• Experience in communicating through a variety of methods (report writing, public speaking, correspondence, email, meetings, memos, etc.).

Special Notes

• This position is housed in the Crestview Service Center.
• This position requires supervision of staff. The number of direct reports may increase or decrease over time based on program needs.
• Applicants who do not document their experience on their applicant profile/resume will not be considered for the position.

Salary

$49,793.88 - $60,231.84 / annually

Benefits

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

Screening Disclaimer

Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

Artificial Intelligence (AI) Disclaimer

In assessing job applicants, the Department of Revenue values authenticity, independent thought, and accuracy in applicants’ responses. Therefore, applicants should not use artificial intelligence (AI) tools to assist in any manner with skills verification tests, online assessments, production of required work samples, or during the interview process. Applicants who submit or provide AI generated or AI assisted responses may be disqualified from consideration.

Skills Verification Test or Online Skills Assessment

If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.

Candidate Pool

Future vacancies may be filled from this advertisement for a period of up to six months.

Criminal Background Checks

You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

Reminder

Male candidates born on or after October 1, 1962, will not be eligible for hireor promotionunless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov .

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Location

CRESTVIEW, FL, US, 32539 CRESTVIEW, FL, US, 32536 CRESTVIEW, FL, US, 32583

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.