CASE PROCESSING MANAGER I - 73005949

My Florida CFO; Naples (FL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Tuition waivers

Paid sick and personal leave

10 paid holidays annually

Retirement savings

Vision and dental insurance

Job summary

Florida Department of Revenue in Naples is seeking a CASE PROCESSING MANAGER I to supervise a team of nine operational staff and provide coaching and training. You will work with the Service Center Manager to develop and monitor plans, determine resource needs, and shift resources to maximize productivity.

The role emphasizes analyzing business requirements and providing solutions, with an internal agency promotion. Typical hours are 8am–5pm, with potential for part-time telework after training.

Qualifications

• Currently employed with the Florida Department of Revenue.
• Experience in assigning work and/or leading teams.
• Experience coaching, mentoring, promoting professional development and performance improvement activities.
• Experience in communicating through a variety of methods (i.e., report writing, public speaking, correspondence, email, meetings, memos, etc.)
• Two years of experience working in the Child Support Program.
• Two years of experience in a position that includes conflict or problem resolution with employees, partners, and the public.

Responsibilities

• Managing a team of 9 operational staff.
• Functioning as administrator, coach, and advisor and providing training to team members.
• Working with the Service Center Manager to develop, implement and monitor operational plans.
• Determining resource needs and shifting available resources to ensure the highest level of productivity.
• Analyzing existing and new business requirements to determine gaps and provide solutions.

Skills

Team leadership

Training & coaching

Communication

Conflict resolution

Resource planning

Job description

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The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Agency: Department of Revenue

Working Title: CASE PROCESSING MANAGER I - 73005949

Pay Plan: SES

Position Number:73005949

Salary: $49,793.88 - $60,231.84 / annually

Naples

This is an Internal Agency Advertisement.

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website .

JOB SUMMARY

This position performs as a supervisor and is an excellent fit for critical thinkers. If you enjoy working with a team in a customer service environment and problem solving, this may be the position for you. Your duties would include:

• Managing a team of 9 operational staff.
• Functioning as administrator, coach, and advisor and providing training to team members.
• Working with the Service Center Manager to develop, implement and monitor operational plans.
• Determining resource needs and shifting available resources to ensure the highest level of productivity.
• Analyzing existing and new business requirements to determine gaps and provide solutions.

MINIMUM REQUIREMENTS

• Currently employed with the Florida Department of Revenue.
• Experience in assigning work and/or leading teams.
• Experience coaching, mentoring, promoting professional development and performance improvement activities.
• Experience in communicating through a variety of methods (i.e., report writing, public speaking, correspondence, email, meetings, memos, etc.)
• Two years of experience working in the Child Support Program.
• Two years of experience in a position that includes conflict or problem resolution with employees, partners, and the public.

SPECIAL NOTES

• Internal Agency Promotional Opportunity.
• Standard workday of 8am – 5pm, Monday through Friday.
• This position may require you to work outside your regular work schedule, should there be a business need to do so.
• This role is eligible for part-time telework after you complete required training and reach an acceptable level of proficiency.
• This position is designated as a “mission essential” position pursuant to the Department of Revenue’s Continuity of Operations Plan. The incumbent is required to be available to perform emergency or disaster-related duties due to an emergency or disaster impacting or threatening to impact the Department which may require the incumbent to work additional hours over and above the regular work schedule. Emergency or disaster-related duty may include performing or supporting the Department’s mission essential functions, primary business functions or other activities related to emergency or disaster events or incidents.
• Responses to qualifying questions should be verifiable by skills and/or experiences stated on application and/or resume. All experience, including examples of implementation, must be documented in detail on the candidate profile/resume.
• Applicant must ensure all employment including military service, self-employment, job-related volunteer work, internships, part-time employment, etc. is listed in detail and chronological order.
• Each field (name of employer, address, city, and state, dates of employment, supervisor’s name, phone numbers, etc.) must be completed.
• Gaps of employment of 6 months or more must be addressed on the application.
• Applicants who do not provide all necessary information may not meet the requirements for this position.

SALARY

$49,793.88 - $60,231.84 / annually

BENEFITS

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

SCREENING DISCLAIMER

Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

ARTIFICIAL INTELLIGENCE (AI) DISCLAIMER

In assessing job applicants, the Department of Revenue values authenticity, independent thought, and accuracy in applicants’ responses. Therefore, applicants should not use artificial intelligence (AI) tools to assist in any manner with skills verification tests, online assessments, production of required work samples, or during the interview process. Applicants who submit or provide AI generated or AI assisted responses may be disqualified from consideration.

SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT

If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.

CANDIDATE POOL

Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS

You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER

Male candidates born on or after October 1, 1962, will not be eligible for hireor promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov .

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Location

NAPLES, FL, US, 34114 NAPLES, FL, US, 34108 NAPLES, FL, US, 34109 NAPLES, FL, US, 34120 NAPLES, FL, US, 33962 NAPLES, FL, US, 34112 NAPLES, FL, US, 31112 NAPLES, FL, US, 34119 NAPLES, FL, US, 34103 NAPLES, FL, US, 33327 NAPLES, FL, US, 34113 NAPLES, FL, US, 34101 NAPLES, FL, US, 34144 NAPLES, FL, US, 34104 NAPLES, FL, US, 34117 NAPLES, FL, US, 34102

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.