Case Manager: TMS & Spravato Care Coordination

Neuronetics, Inc. / Greenbrook Mental Wellness Centers; Delray Beach (FL); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid Time Off

Job summary

Neuronetics, Inc. / Greenbrook Mental Wellness Centers seeks a compassionate Case Manager for TMS & Spravato® patient care coordination in Delray Beach. You will guide patients, coordinate scheduling, authorizations, and treatment readiness while addressing barriers to care with a cross-functional team.

The role emphasizes documentation, CRM/EHR records, and empathetic patient service in a fast-paced environment. Healthcare operations knowledge is valued.

Qualifications

• High School Diploma or equivalent combined with 3-5 years of experience in clinical case management, patient care coordination, direct patient care, or a related healthcare setting
• Experience using EHR systems and Microsoft Office applications (Outlook, Word, and Excel)
• Strong communication, organizational, and patient service skills with the ability to manage multiple priorities

Responsibilities

• Guide patients through their treatment journey, providing a seamless and supportive experience from consultation to completion
• Coordinate appointments, provider schedules, authorizations, specialty pharmacy activities, and treatment readiness requirements
• Monitor patient progress, address barriers to care, and collaborate with cross-functional teams to keep treatment plans on track
• Maintain accurate documentation, financial estimates, and patient records within CRM and EHR systems
• Respond to patient inquiries with empathy, professionalism, and urgency while delivering exceptional service
• Support high-quality patient outcomes while ensuring compliance with operational, coverage, and treatment requirements

Skills

Case management

EHR systems

Microsoft Office

Customer service

Education

Associate's or Bachelor's degree in healthcare

Tools

Salesforce

Job description

Neuronetics, Inc. / Greenbrook Mental Wellness Centers seeks a compassionate Case Manager for TMS & Spravato® patient care coordination in Delray Beach. You will guide patients, coordinate scheduling, authorizations, and treatment readiness while addressing barriers to care with a cross-functional team.

The role emphasizes documentation, CRM/EHR records, and empathetic patient service in a fast-paced environment. Healthcare operations knowledge is valued.