TMS & Spravato Patient Care Coordinator

Greenbrook; Baltimore (MD); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision insurance

401(k) with company match

Paid Time Off

Paid holidays

Job summary

Greenbrook Mental Wellness Centers is seeking a compassionate Case Manager to serve as the primary contact for patients throughout their TMS & Spravato treatment journey. You will coordinate care, manage scheduling, assist with insurance authorizations, and help patients overcome barriers to treatment.

This clinic-based role in Owings Mills, MD offers cross-functional collaboration, thorough documentation in CRM/EHR, and opportunities for growth within a growing organization.

Qualifications

• Must have 3–5 years of experience in clinical case management or patient care coordination in a healthcare setting.
• Experience using EHR systems and Microsoft Office applications (Outlook, Word, Excel).
• Strong communication, organizational, and patient service skills with the ability to manage multiple priorities.

Responsibilities

• Guide patients through their treatment journey from consultation to completion.
• Coordinate appointments, provider schedules, authorizations, and treatment readiness.
• Monitor patient progress and address barriers to care with cross-functional teams.
• Maintain documentation, financial estimates, and patient records in CRM/EHR.
• Respond to patient inquiries with empathy and urgency while delivering exceptional service.
• Support high-quality patient outcomes while ensuring compliance with treatment requirements.

Skills

Communication skills

Organizational skills

Patient service

Education

High School Diploma or equivalent

Associate/Bachelor's degree preferred

Tools

EHR systems

Microsoft Office

Salesforce CRM

Job description

Greenbrook Mental Wellness Centers is seeking a compassionate Case Manager to serve as the primary contact for patients throughout their TMS & Spravato treatment journey. You will coordinate care, manage scheduling, assist with insurance authorizations, and help patients overcome barriers to treatment.

This clinic-based role in Owings Mills, MD offers cross-functional collaboration, thorough documentation in CRM/EHR, and opportunities for growth within a growing organization.