Case Manager II — Recovery‑Oriented Community Support

carenewengland; Providence (RI); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Retention bonus $2,500

Job summary

The Providence Center Case Manager ACT II Team 1E coordinates services for consumers to minimize stressors and to facilitate the reduction of psychiatric and substance abuse disorder symptoms. Encourage consumers to attain the highest possible levels of independence.

The role requires a degree in Human Services and experience in the field, with a bilingual Spanish preference. It includes in-person client contacts, home visits, and collaboration with a multidisciplinary team.

Qualifications

• Associate's degree required; Bachelor's degree preferred.
• Field of Study: Human Services or related.
• Experience in Human Services field preferred.
• Must have valid driver's license, registration, current inspection sticker and insured auto.
• Bilingual Spanish preferred.

Responsibilities

• Coordinate and deliver person-centered, recovery-oriented case management as part of a multidisciplinary team.
• Provide services to assigned caseload of clients, ensuring service intensity meets program standards, including required in-person contacts in office- and community-based settings.
• Conduct comprehensive assessments to identify client needs related to housing, education, employment, financial stability, healthcare, and community resources.
• Develop, present and implement individualized care plans in collaboration with the care team, clients and their families as appropriate.
• Connect clients to community resources, including social services, transportation, and financial assistance programs.
• Provide ongoing monitoring and follow-up to ensure client needs are met and progress is achieved.
• Work closely with the care team to align case management services with clients’ mental health treatment plans.
• Identify, assess and respond to clinical emergencies and crisis situations, including suicide risk and danger to others.
• Serve as a liaison between clients and community agencies, advocating for client needs and facilitating access to services.
• Provide education and guidance to clients and families on navigating systems such as healthcare, education, and social services.
• Prepare reports and documentation as required for grants, audits, and program evaluation.
• Attend team meetings and case reviews to share updates and collaboratively address client challenges.
• Conduct home visits, school meetings, and community outreach to support clients in their natural environments.
• Assist clients with daily activities and life skills through modeling and providing education to promote independence. This includes medication management and budgeting as appropriate.
• Maintain accurate, detailed, and timely records of all client interactions and services provided, including clinical documentation as required.
• Ensure compliance with agency policies, ethical standards, and regulatory requirements.
• Transport clients safely to appointments and activities as needed.
• Foster cooperative relationships with staff, clients, and community partners.
• Attend trainings and case presentations.
• Serve on committees and participate in agency initiatives as assigned.
• Perform other duties as assigned to support client goals and program needs.

Skills

Case management

Multidisciplinary teamwork

Bilingual Spanish

Education

Associate's degree

Bachelor's degree

Job description

The Providence Center Case Manager ACT II Team 1E coordinates services for consumers to minimize stressors and to facilitate the reduction of psychiatric and substance abuse disorder symptoms. Encourage consumers to attain the highest possible levels of independence.

The role requires a degree in Human Services and experience in the field, with a bilingual Spanish preference. It includes in-person client contacts, home visits, and collaboration with a multidisciplinary team.