Case Manager - Housing & Wellness for Veterans

Nation's Finest; Flagstaff (AZ); On-site; USD 39,000 - 50,000; Full time

Job summary

Nation’s Finest is seeking a dedicated Case Manager to support participants in achieving stability, wellness, and long-term self-sufficiency. The role provides client-centered case management, outreach, housing navigation, and employment support as needed to connect clients with individualized services and opportunities.

The position emphasizes a safe, supportive environment and collaboration with partners across sites to ensure comprehensive care and housing stability for veterans and families.

Qualifications

• Minimum 1 year of experience in case management, housing navigation, social service, outreach, homeless programs or residential program support preferred.
• Bachelor’s degree in social work, psychology, or related field strongly preferred.
• Knowledge of social services, housing programs, employment resources, and crisis intervention strategies.
• Strong interpersonal, communication, and organizational skills.
• Demonstrated ability to manage administrative tasks across multiple funding streams, ensuring compliance with program requirements and reporting standards.
• Proficiency with Electronic Health Records (EHR) systems, client tracking databases, and documentation standards.
• Understanding of program budgeting, cost allocation, and performance outcome tracking.
• Commitment to trauma-informed, client-centered, and culturally responsive practices.
• Veteran status is desirable but not required.

Responsibilities

• Conduct client screenings, intakes and assessments to determine eligibility, needs, and goals for a variety of services offered by Nation’s Finest.
• Develop, implement, and monitor Service Plans (SP) in collaboration with clients.
• Provide strengths-based case management services including advocacy, goal setting, crisis intervention, and ongoing progress monitoring.
• Responsible for the coordination and provision of supportive services including financial assistance, income and health benefits, income maximization supports, and health care navigation.
• Educate clients on program expectations and support them in adhering to rules, policies, and personal goals.
• Conduct outreach in the community, including encampments and service sites, to engage individuals and connect them with resources when needed.
• Build and maintain relationships with landlords, housing providers, and community agencies to expand services and direct referral opportunities.

Skills

Interpersonal skills

Communication

Organizational skills

EHR proficiency

Documentation

Education

Bachelor’s degree in social work/psychology or related field

Tools

EHR systems

Job description

Nation’s Finest is seeking a dedicated Case Manager to support participants in achieving stability, wellness, and long-term self-sufficiency. The role provides client-centered case management, outreach, housing navigation, and employment support as needed to connect clients with individualized services and opportunities.

The position emphasizes a safe, supportive environment and collaboration with partners across sites to ensure comprehensive care and housing stability for veterans and families.