Case Manager

Center for Veterans Issues, Inc.; Green Bay (WI); On-site; USD 41,000 - 56,000; Full time

Job summary

Center for Veterans Issues, Inc. is seeking a Case Manager to support Veterans experiencing homelessness in Wisconsin. You will provide strengths-based case management, link Veterans to housing resources, benefits, and community services to promote housing stability.

Join a mission-driven team dedicated to dignity and lasting change for Veterans and their families. This role emphasizes collaboration, precise documentation in HMIS, and advocacy to prevent housing loss and support long-term

Qualifications

• Bachelor's degree in social services (required) or an Associate's with 4–5 years of relevant case management experience.
• At least 2 years of case management, assessments, counseling, and life skills support.
• Experience working with Veterans strongly preferred.
• Valid Wisconsin Driver's License, good driving record, and current auto insurance.

Responsibilities

• Provide comprehensive, strengths-based case management to Veterans experiencing homelessness or housing instability.
• Review intake assessments and identify individualized service needs.
• Develop and monitor Housing Identification, Stability, and Single Coordinated Care Plans.
• Partner with participants to set goals, execute participation agreements, and plan for long-term success.
• Create thoughtful discharge plans that connect Veterans to ongoing community support.
• Deliver housing stability counseling and connect Veterans to rental assistance, subsidies, and housing programs.

Skills

Case management

Counseling

Budgeting

Advocacy

Documentation

Education

Bachelor's degree in social services (required)

Associate's degree with 4-5 years of relevant case management experience

Tools

HMIS

Job description

Be a Champion for Veterans. Create Stability. Change Lives.

Case Manager - Veterans Housing Stability

Are you passionate about serving those who have served our country? Do you believe safe, stable housing is the foundation for a better future? As a Case Manager, you'll be on the front lines of preventing Veteran homelessness, guiding Veterans and their families from crisis to stability through compassionate support, practical resources, and meaningful advocacy.

This is more than a job. It's an opportunity to restore hope, build independence, and make a lasting impact every single day.

What You'll Do

Empower Veterans Through Case Management

• Provide comprehensive, strengths-based case management to Veterans experiencing homelessness or housing instability
• Review intake assessments and identify individualized service needs
• Develop and monitor Housing Identification, Stability, and Single Coordinated Care Plans
• Partner with participants to set goals, execute participation agreements, and plan for long-term success
• Create thoughtful discharge plans that connect Veterans to ongoing community support

Promote Housing Stability & Self-Sufficiency

• Deliver housing stability counseling and connect Veterans to rental assistance, subsidies, and housing programs
• Educate participants on tenant rights, fair housing laws, lease terms, budgeting, and home maintenance
• Support Veterans in navigating financial challenges and maintaining stable housing

Build Strong Community Connections

• Coordinate referrals and service linkages, including:
  • VA non-compensation benefits
  • Employment, education, and vocational services
  • Healthcare, childcare, and behavioral health services
  • Legal aid, protective payee services, and emergency assistance
• Arrange transportation support, including bus passes and scheduled pick-ups/drop-offs

Guide Financial Growth

• Provide financial counseling and help Veterans build realistic personal budgets
• Request temporary financial assistance with leadership approval to prevent housing loss

Ensure Excellence & Compliance

• Maintain accurate, timely, and complete documentation in HMIS and client case files
• Track progress, outcomes, and service delivery with attention to detail and compliance standards
• Perform other duties as needed to support program success

What Success Looks Like

• Veterans have clear, updated housing and care plans within 30 days of intake
• Case files are accurate, timely, and audit-ready
• Participants achieve housing stability and financial goals
• Veterans are quickly connected to essential community and VA services
• Services are delivered efficiently, compassionately, and on schedule

What You Bring

• Bachelor's degree in social services (required) OR an Associate's degree with 4-5 years of relevant case management experience
• At least 2 years of experience in case management, assessments, counseling, and life skills support
• Experience working with Veterans strongly preferred
• Experience serving individuals with SUD, COD, or homelessness is a plus
• Valid Wisconsin Driver's License, good driving record, and current auto insurance

Why Join Us?

• Make a real, visible difference in the lives of Veterans and their families
• Be part of a mission-driven team committed to dignity, respect, and lasting change
• Grow your skills while working in a role that truly matters

If you're ready to turn compassion into action and help Veterans build a stable future, we'd love to meet you.