Case Manager

PeopleShare by PROMAN; Wilmington (DE); On-site; USD 28,000 - 39,000; Full time

Job summary

PeopleShare by PROMAN is seeking a compassionate Case Manager to support veterans and their families through housing crises, using a Housing First approach and trauma-informed care to achieve lasting stability. The role involves managing a caseload, coordinating housing resources and VA benefits, and partnering with internal teams and community services to secure dependable housing.

Schedule is Monday–Friday, 8:30am–4:30pm, and pay rate is $24/hour.

Qualifications

• Bachelor's degree or equivalent in Social Services, Human Services, Nonprofit Management, Case Management, or related field.
• Minimum of two years of experience in social services, nonprofit programs, case management, or related human services work.
• Experience with diverse populations and low-income households; veteran services experience valued.
• Proficiency with Microsoft Office applications and case management databases.
• Valid driver's license, reliable transportation, current vehicle registration, and automobile insurance.

Responsibilities

• Manage a caseload of veteran households and provide ongoing case management services.
• Assess eligibility, identify service needs, and develop individualized housing stability plans.
• Connect veterans and families to housing resources, VA benefits, public assistance programs, and community services.
• Coordinate services with internal teams and community partners to achieve successful outcomes.
• Maintain accurate, compliant case documentation and ensure adherence to program regulations and agency policies.
• Conduct outreach activities and cultivate referral partnerships within the community.
• Assist eligible households with financial assistance programs and resource navigation.
• Participate in program, community, and stakeholder meetings as needed.

Skills

Organizational skills

Communication skills

Time management

Interpersonal skills

Education

Bachelor's degree in Social Services

Tools

Microsoft Office

Case management databases

Job description

Case Manager (Veteran Services)

Are you passionate about making a difference in the lives of those who have served our country? We are seeking a compassionate, resourceful, and driven Case Manager to support veterans and their families through housing crises and help them achieve long-term stability.

Job Details:

Schedule: Monday-Friday, 8:30am-4:30pm
Pay Rate: $24/hour

About the Case Manager role:

• Make a direct impact in the lives of veterans and their families by helping them secure stable housing and access critical resources.
• Manage a meaningful caseload where you'll build strong relationships and see the results of your work firsthand.
• Work within a collaborative, supportive team focused on veteran advocacy, housing stability, and long-term success.
• Utilize a Housing First approach and trauma-informed care practices to create lasting positive outcomes for veteran households.
• Enjoy a dynamic role that blends case management, community outreach, resource coordination, and relationship building.
• Be part of an inclusive workplace culture that values diverse perspectives and exceptional client service.

Case Manager Job Description:

• Manage a caseload of veteran households and provide ongoing case management services.
• Assess eligibility, identify service needs, and develop individualized housing stability plans.
• Connect veterans and families to housing resources, VA benefits, public assistance programs, and community services.
• Coordinate services with internal teams and community partners to achieve successful outcomes.
• Maintain accurate, compliant case documentation and ensure adherence to program regulations and agency policies.
• Conduct outreach activities and cultivate referral partnerships within the community.
• Assist eligible households with financial assistance programs and resource navigation.
• Participate in program, community, and stakeholder meetings as needed.

Case Manager Job Requirements:

• Bachelor's degree or equivalent experience in Social Services, Human Services, Nonprofit Management, Case Management, or a related field.
• Minimum of two (2) years of experience in social services, nonprofit programs, case management, or related human services work.
• Experience working with diverse populations and low-income households; veteran services experience is highly valued.
• Strong organizational, communication, time management, and interpersonal skills.
• Proficiency with Microsoft Office applications and case management databases.
• Valid driver's license, reliable transportation, current vehicle registration, and automobile insurance.

Ideal Candidate:

• Compassionate advocate who believes in empowering veterans and families.
• Skilled at problem-solving, critical thinking, and managing multiple priorities.
• Comfortable building relationships with clients, community partners, landlords, and stakeholders.
• Able to maintain professionalism, confidentiality, and composure in challenging situations.
• Passionate about creating equitable access to housing and supportive services.

PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.