Case Manager Ssvf

Center for Veterans Issues, Inc.; Eau Claire (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

Center for Veterans Issues, Inc. in Wisconsin seeks a dedicated Case Manager to help Veterans experiencing homelessness access housing, resources, budgeting, and ongoing support. The role emphasizes dignity, stability, and a clear path forward.

You will assess needs, develop individualized plans, coordinate with VA programs and community partners, maintain confidential files, and advocate for services.

Qualifications

• Bachelor’s degree in social services required; Associate’s degree with 45 years of relevant experience may be considered.
• Minimum of two years of experience in case management, life skills support, assessment, or counseling services.
• Experience working with Veterans.
• Strong communication, documentation, organization, and relationship-building skills.
• Knowledge of Veteran services, recovery resources, and housing.

Responsibilities

• Provide comprehensive case management and supportive services to Veterans and their families.
• Assess participant needs and develop individualized Housing Identification, Stability, and Coordinated Care Plans.
• Help Veterans understand housing options, rental assistance, lease expectations, tenant rights, financial management, and available support services.
• Connect participants with VA programs, shelters, GPD, safe havens, County Veteran Service Officers, employment resources, healthcare, childcare, legal services, transportation, and other community supports.
• Provide financial counseling and assist participants in creating and following personal budgets.
• Request temporary financial assistance when appropriate and approved.
• Develop discharge plans that support continued housing stability and connection to resources.
• Maintain accurate, timely, and confidential case files, assessments, progress notes, and HMIS entries.
• Work collaboratively with community partners, landlords, service providers, and internal teams to remove barriers and support lasting stability.

Skills

Case management

Budgeting

Documentation

Communication

Collaboration

Veterans services knowledge

Education

Bachelor’s degree in social services

Associate’s degree with 45 years of relevant experience

Job description

Job Requirements

Help Veterans Move from Crisis to Stability. Join the Center for Veterans Issues, Inc. (CVI) and make a direct difference in the lives of Veterans and their families. As a Case Manager, you will help Veterans experiencing homelessness or housing instability quickly access safe housing, critical resources, financial guidance, and long-term support. This role is ideal for a compassionate, organized, and mission‑driven professional who believes every Veteran deserves dignity, stability, and a clear path forward.

Responsibilities

• Provide comprehensive case management and supportive services to Veterans and their families.
• Assess participant needs and develop individualized Housing Identification, Stability, and Coordinated Care Plans.
• Help Veterans understand housing options, rental assistance, lease expectations, tenant rights, financial management, and available support services.
• Connect participants with VA programs, shelters, GPD, safe havens, County Veteran Service Officers, employment resources, healthcare, childcare, legal services, transportation, and other community supports.
• Provide financial counseling and assist participants in creating and following personal budgets.
• Request temporary financial assistance when appropriate and approved.
• Develop discharge plans that support continued housing stability and connection to resources.
• Maintain accurate, timely, and confidential case files, assessments, progress notes, and HMIS entries.
• Work collaboratively with community partners, landlords, service providers, and internal teams to remove barriers and support lasting stability.

Success Looks Like

• Housing and Coordinated Care Plans are completed and updated within 30 days of intake.
• Case files and HMIS documentation are complete, accurate, and audit‑ready.
• Participants are connected to needed resources within 30 days of intake.
• Veterans make measurable progress toward housing stability goals.
• Participants receive meaningful budgeting and financial guidance.
• Client records are updated within 48 hours of service delivery.
• Compliance standards are consistently met with zero unresolved audit findings.

What You Bring

• Bachelor’s degree in social services required; Associate’s degree with 45 years of relevant experience may be considered.
• Minimum of two years of experience in case management, life skills support, assessment, or counseling services.
• Experience working with Veterans.
• Strongly Preferred Experience: Serving Individuals Experiencing homelessness, substance use disorders, co‑occurring disorders, trauma, or complex barriers.
• Valid Wisconsin driver’s license in good standing and current auto insurance.
• Strong communication, documentation, organization, and relationship‑building skills.
• Professionalism when working with participants, partners, landlords, funders, and community stakeholders.
• Knowledge of Veteran services, recovery resources, and housing.

We are an EEOC/AA/ADA employer.