Case Manager - Bronx, NY

Phipps; New York (NY); On-site; USD 55,000 - 60,000; Full time

Job summary

Phipps Houses and Affiliates seeks a dedicated outreach professional to connect Bronx residents with health and social services, educate on available programs, and build robust community partnerships. The role emphasizes person-centered engagement and empowering participants to navigate benefits and resources.

Responsibilities include conducting field-based outreach, assessing needs, and coordinating referrals while traveling to multiple community sites.

Qualifications

• Experience in community outreach, health education, case management, or social services.
• Strong communication skills and ability to build trust with residents from diverse backgrounds.
• Basic computer skills and accuracy entering data in required systems.
• Commitment to health equity and resident-centered engagement.

Responsibilities

• Conduct community outreach including educational and listening sessions.
• Assess community health and social needs through mapping and interviews.
• Help residents connect to resources by building a referral network.
• Motivate community members to achieve health goals and leverage community supports.
• Travel extensively to community locations, agencies, and outreach destinations.

Skills

Community outreach

Health education

Case management

Communication skills

Data entry/basic computer skills

Health equity

Education

Associates or better in Social Work

Some college or better in Social Work

Bachelors or better in Human Services

Job description

Phipps Neighborhoods aim to create Pathways to Access, Benefits and a Sustainable Future (PABS) through proactive outreach for a target population of low-income New Yorkers; particularly residence set to experience federal cuts to SNAP, Medicaid and other public benefits resulting from the passage of the “Big, Beautiful Bill”.

PABS is designed to help community members navigate this changing landscape by expanding access to benefits, strengthening community-based outreach, and connecting individuals and families to the support they need to remain stable. The BAPS is grounded in:

• A data-oriented approach
• Strong institutional relationship-building
• Systems thinking

Duties & Responsibilities

• Conduct community outreach including educational and listening sessions
• Conduct community-based assessments / mapping and interviews to prioritize health care and social services needs
• Help residents connect to available resources by building and maintaining a referral network
• Support and motivate community members to achieve health goals by coaching behavior change and identifying strengths and community support systems
• Travels extensively to community locations, various agencies, and other outreach destinations for the purpose of conducting community engagement
• Work collaboratively within a team to establish supportive relationships with participants and contribute feedback to strengthen service delivery
• Build and maintain positive working relationships with clients, providers, and partner agencies; help reduce cultural and socio-economic barriers between community members and institutions
• Attend and fully participate in ongoing education sessions to learn and enhance Case Management skills
• Educate community members regarding available community services, health services, patient rights, and provide feedback to be shared
• Attend regularly scheduled team meetings
• Perform other related tasks as needed, including response to public health emergencies

Required Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree in a related field preferred
• Experience in community outreach, health education, case management, or social services
• Strong communication skills and ability to build trust with residents from diverse cultural and socio-economic backgrounds
• Comfort conducting field-based work and traveling locally to community sites and partner agencies
• Basic computer skills and ability to enter timely, accurate data into required systems
• Commitment to health equity, anti-racist practice, and resident-centered engagement

Preferred Qualifications

• Case Management and/or other relevant experience
• Knowledge of Bronx-based health and human service resources and referral pathways
• Experience supporting behavior change, coaching, facilitation or patient navigation
• Bilingual or multilingual skills aligned to community needs

Job Type: Full Time

Location: Bronx, NY

Salary: $55,000-$60,000 annually commensurate with education and experience

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Phipps Houses and Affiliates is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, citizenship or national origin, ancestry, alienage, citizenship status, age, disability or handicap, sex, marital status, veteran status, pregnancy, gender, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Qualifications

Education

Required

Associates or better in Social Work.

Some college or better in Social Work.

Preferred

Bachelors or better in Human Services.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.