Case Manager: Client Advocate & Community Liaison

Mykroc; Bloomington, Northern (IL, KY); Hybrid; USD 44,000 - 68,000; Full time

Benefits offered by this job

Medical benefits generally available

Dental/ Vision benefits

Retirement plan options

Paid time off and holidays

Job summary

The Salvation Army North and Central Illinois Division is seeking a dedicated Residential Services professional to provide comprehensive case management for clients experiencing homelessness and related needs.

Responsibilities include intake review, needs assessment, case plan development, referrals, transit arrangements, and weekly client meetings. Strong documentation, collaboration with outreach, and adherence to program requirements are essential.

Qualifications

• Bachelor of Science in social work, sociology, criminal justice or related field.
• In lieu of a degree, five years’ experience in social work or case management will be considered.
• Minimum of 3 years of homeless or vulnerable population experience with strong documentation.
• Excellent written and verbal communication; confidentiality and teamwork emphasized.
• Ability to multi-task, work with diverse backgrounds, and manage budgets.

Responsibilities

• Provide case management: review intake material, assess needs, develop case plans and ensure compliance.
• Act as liaison to community resources and arrange client transportation.
• Ensure access to a case manager via appointments and walk-ins.
• Meet with clients weekly or as determined; participate in discharge planning.
• Document client information and progress in HMIS Service Point.
• Submit statistics to DHS, HUD, and The Salvation Army as scheduled.
• Attend CIOC meetings and resident house meetings; determine client eligibility.
• Advocate for clients; be first contact for client-related issues and disputes.
• Maintain client records ethically and confidentially; uphold Safe Harbor policies.
• Collaborate with outreach workers; maintain eligibility lists for non-residents.
• Facilitate outreach and training activities; participate in On-Call rotations for Safe Harbor.
• Develop Job Leads Listing; maintain professional communication and conflict management.

Skills

Excellent written and verbal

Confidentiality

Multi-tasking

Cultural sensitivity

Budget awareness

MS Office

Email proficiency

Education

Bachelor of Science in social work

Sociology/Criminal justice background

five years’ experience alternative

Tools

HMIS Service Point

Microsoft Office

Job description

The Salvation Army North and Central Illinois Division is seeking a dedicated Residential Services professional to provide comprehensive case management for clients experiencing homelessness and related needs.

Responsibilities include intake review, needs assessment, case plan development, referrals, transit arrangements, and weekly client meetings. Strong documentation, collaboration with outreach, and adherence to program requirements are essential.