Case Manager - A

Southwest Key Programs; Cotulla (TX); On-site; USD 23,000 - 33,000; Full time

Job summary

Southwest Key Programs in Cotulla, TX is seeking a Case Manager to handle intake, assessments, and service plans for youth and families as part of a web-based program. The role requires ability to maintain organized files, establish therapeutic relationships, and provide crisis intervention as needed.

The position involves evening and weekend duties on a rotating on-call basis to support program services, with a flexible schedule and daily client contact across locations.

Qualifications

• Bachelor’s degree in Behavioral Sciences, Human Services, Social Service or related field with 2 years' experience with at‑risk youth and families.
• Must be computer literate with working knowledge of Microsoft Windows (Word, Excel) and online database systems.
• Flexible schedule to facilitate program services.
• Works well independently and as part of a team.
• Pass pre-employment background check.
• Must possess a valid state driver’s license with registration and maintenance of state mandated car insurance.
• Must be at least 21 years old and have good verbal and writing skills.

Responsibilities

• Conduct initial intake with client and family/guardian.
• Complete intake paperwork, assessments, and service plans per policy.
• Enter documentation into SWK database within 48 hours of completion.
• Maintain physical and web-based client files.
• Establish therapeutic relationships with clients and families.
• Provide crisis intervention for clients and families as needed.
• Provide home visits with clients and families per the program service schedule.
• Link families to natural and professional support services as needed.
• Follow up on all evaluations and assessments of the child’s progress in accepted interventions.
• Maintain connection with school and other community partners as needed.

Skills

Experience with at-risk youth

Education

Bachelor’s degree in Behavioral Sciences, Human Services, Social Service or related field

Tools

Microsoft Windows

Microsoft Word

Excel

Online database systems

Job description

Job Details

Job Location: Cotulla, TX 78014

Position Type: Full Time Regular

Salary Range: $20.67 - $20.67 Hourly

Job Summary

The Case Manager is responsible for the completion and submission of assessments and service plan required for the compiling of a comprehensive case file found on Southwest Key Programs designated web-based program. The Case Manager maintains a flexible, organized, and efficient work schedule and is subject to work evening and weekends (as necessary) and be on-call on a rotating schedule to facilitate program services.

Essential Functions

• Conduct initial intake with client and family/guardian.
• Ensure the timely completion of all Intake paperwork, Assessments, and Service Plans in accordance with Southwest Key Programs (SWK) policy.
• Ensure all documentation is completed and entered into SWK database within 48 hours of completion of the service.
• Maintain physical and web-based client files.
• Establish and maintain therapeutic relationships with clients and families.
• Provide crisis intervention for clients and their families as needed.
• Provide home visits with clients and families per the program service schedule.
• Ensure clients are offered all components or services offered at the program.
• Provide advocacy specified by Southwest Key Programs and contract guidelines.
• Link families to natural and professional support services as needed.
• Follow-up on all evaluations and assessments of the child’s progress in accepted interventions.
• Maintain connection with school, and other community partners as needed.

Other Functions

• Attend and participate in all required professional trainings and workshops.
• Maintain open and consistent communication with Program Director or designee, clinician, and other team members.
• Transport clients to program activities, school hearings or other treatment meetings as needed.
• Able to react to change productively and handle other essential tasks as assigned.

Qualifications and Requirements

• A combination of one of the following:
• Bachelor’s degree in Behavioral Sciences, Human Services, Social Service or related field with two (2) years’ experience working with at risk youth and their families; may include part time, volunteer or internship experience.
• Must be computer literate with working knowledge of Microsoft Windows (Microsoft Word, Excel) variety of online database systems.
• Required to work a flexible schedule to facilitate program services.
• Works well independently and as an effective team member.
• Successfully pass pre-employment (post offer) background check.
• Must possess a valid state driver’s license, registration and maintain state mandated car insurance.
• Must be at least 21 years of age at the time of hire.
• Possess good verbal and writing skills.

Physical Demands

Must be able to obtain First Aid Certification (CPR). Must be able to verify client’s whereabouts by driving, sitting, standing and walking for extended periods of time. Daily use of various office equipment. Bending, stooping, climbing up stairs and lifting up to 15 lbs. required to complete daily tasks.

Work Environment

This is a program which requires daily contact at various client locations. Work shifts are subject to change. A busy environment with many unscheduled interruptions. Noise levels vary from mild to moderate. This position may require extended periods of time in an automobile. Exposed to prevalent weather conditions.