Compassionate Case Manager - Youth & Family Support

Southwest Key Programs; Cotulla (TX); On-site; USD 23,000 - 33,000; Full time

Job summary

Southwest Key Programs in Cotulla, TX is seeking a Case Manager to handle intake, assessments, and service plans for youth and families as part of a web-based program. The role requires ability to maintain organized files, establish therapeutic relationships, and provide crisis intervention as needed.

The position involves evening and weekend duties on a rotating on-call basis to support program services, with a flexible schedule and daily client contact across locations.

Qualifications

• Bachelor’s degree in Behavioral Sciences, Human Services, Social Service or related field with 2 years' experience with at‑risk youth and families.
• Must be computer literate with working knowledge of Microsoft Windows (Word, Excel) and online database systems.
• Flexible schedule to facilitate program services.
• Works well independently and as part of a team.
• Pass pre-employment background check.
• Must possess a valid state driver’s license with registration and maintenance of state mandated car insurance.
• Must be at least 21 years old and have good verbal and writing skills.

Responsibilities

• Conduct initial intake with client and family/guardian.
• Complete intake paperwork, assessments, and service plans per policy.
• Enter documentation into SWK database within 48 hours of completion.
• Maintain physical and web-based client files.
• Establish therapeutic relationships with clients and families.
• Provide crisis intervention for clients and families as needed.
• Provide home visits with clients and families per the program service schedule.
• Link families to natural and professional support services as needed.
• Follow up on all evaluations and assessments of the child’s progress in accepted interventions.
• Maintain connection with school and other community partners as needed.

Skills

Experience with at-risk youth

Education

Bachelor’s degree in Behavioral Sciences, Human Services, Social Service or related field

Tools

Microsoft Windows

Microsoft Word

Excel

Online database systems

Job description

Southwest Key Programs in Cotulla, TX is seeking a Case Manager to handle intake, assessments, and service plans for youth and families as part of a web-based program. The role requires ability to maintain organized files, establish therapeutic relationships, and provide crisis intervention as needed.

The position involves evening and weekend duties on a rotating on-call basis to support program services, with a flexible schedule and daily client contact across locations.