Case Manager - A

SOUTHWEST KEY PROGRAMS INC; Cotulla (TX); On-site; USD 23,000 - 32,000; Full time

Job summary

SOUTHWEST KEY PROGRAMS INC is hiring a Case Manager in Cotulla, TX 78014. The role requires completing assessments, service plans, and maintaining a detailed case file for clients served by SWK programs.

The position involves evening/weekend work, on-call duties, and transportation to client locations. Strong communication, organizational, and crisis-intervention skills are essential for safeguarding youth and families.

Qualifications

• Bachelor’s degree in Behavioral Sciences, Human Services, Social Service or related field with two years’ experience.
• Must be computer literate with Word/Excel and online databases.
• Flexible schedule and ability to work evenings/weekends as needed.
• Independent worker with teamwork skills and reliable transportation.
• Pass pre-employment background check and hold a valid Texas driver's license.

Responsibilities

• Conduct initial intake with client and family/guardian.
• Ensure timely completion of Intake paperwork, Assessments, and Service Plans.
• Enter documentation into SWK database within 48 hours of completion.
• Maintain physical and web-based client files.
• Establish therapeutic relationships with clients and families.
• Provide crisis intervention as needed and home visits per schedule.
• Connect families to natural and professional support services.
• Follow up on evaluations and maintain school/community contacts.

Skills

Communication skills

Interpersonal skills

Crisis intervention

Teamwork

Time management

Customer service

Education

Bachelor’s degree in Behavioral Sciences, Human Services, Social Service or related field with 2 years’ experience

Tools

Microsoft Word

Microsoft Excel

Online databases

Job description

Job Details

Job Location: La Salle - Cotulla, TX 78014

Position Type: Full Time Regular

Salary Range: $20.67 - $20.67 Hourly

Job Summary

The Case Manager is responsible for the completion and submission of assessments and service plan required for the compiling of a comprehensive case file found on Southwest Key Programs designated web-based program. The Case Manager maintains a flexible, organized, and efficient work schedule and is subject to work evening and weekends (as necessary) and be on-call on a rotating schedule to facilitate program services.

Essential Functions

• Conduct initial intake with client and family/guardian.
• Ensure the timely completion of all Intake paperwork, Assessments, and Service Plans in accordance with Southwest Key Programs (SWK) policy.
• Ensure all documentation is completed and entered into SWK database within 48 hours of completion of the service.
• Maintain physical and web-based client files.
• Establish and maintain therapeutic relationships with clients and families.
• Provide crisis intervention for clients and their families as needed.
• Provide home visits with clients and families per the program service schedule.
• Ensure clients are offered all components or services offered at the program.
• Provide advocacy specified by Southwest Key Programs and contract guidelines.
• Link families to natural and professional support services as needed.
• Follow-up on all evaluations and assessments of the child's progress in accepted interventions.
• Maintain connection with school, and other community partners as needed.

Other Functions

• Attend and participate in all required professional trainings and workshops.
• Maintain open and consistent communication with Program Director or designee, clinician, and other team members.
• Transport clients to program activities, school hearings or other treatment meetings as needed.
• Able to react to change productively and handle other essential tasks as assigned.

QualificationsQualifications and Requirements

• A combination of one of the following:
• - Bachelor’s degree in Behavioral Sciences, Human Services, Social Service or related field with two (2) years’ experience working with at risk youth and their families; may include part time, volunteer or internship experience.
• Must be computer literate with working knowledge of Microsoft Windows (Microsoft Word, Excel) variety of online database systems.
• Required to work a flexible schedule to facilitate program services.
• Works well independently and as an effective team member.
• Successfully pass pre-employment (post offer) background check.
• Must possess a valid state driver's license, registration and maintain state mandated car insurance.
• Must be at least 21 years of age at the time of hire.
• Possess good verbal and writing skills.

Physical Demands

Must be able to obtain First Aid Certification (CPR). Must be able to verify client's whereabouts by driving, sitting, standing and walking for extended periods of time. Daily use of various office equipment. Bending, stooping, climbing up stairs and lifting up to 15 lbs. required to complete daily tasks.

Work Environment

This is a program which requires daily contact at various client locations. Work shifts are subject to change. A busy environment with many unscheduled interruptions. Noise levels vary from mild to moderate. This position may require extended periods of time in an automobile. Exposed to prevalent weather conditions.