Case Management Team Lead – Housing & Support Services

Kids for the Future; Murrieta (CA); On-site; USD 41,000 - 43,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plan (401k) with employer-m

Vision insurance

Life insurance

Referral program

Parental leave

Employee assistance program

Wellness Reimbursement Program

Company vehicles

iPhones, Laptops, and Tablets

Career Pathing, Raises, Recognition &

Job summary

City Net is seeking a Team Lead to provide case management and supportive services to individuals and families experiencing street-level homelessness, focusing on housing connections and access to medical, counseling, and mental health resources. The role involves coordinating with nonprofits, government entities, law enforcement, and healthcare providers to help clients secure and maintain permanent housing.

Work Schedule: Monday–Friday 7am-3:30pm.

Qualifications

• Case management experience with people experiencing homelessness, substance use disorders, chronic health and mental health concerns, domestic- and intimate-partner violence, and/or human trafficking.
• Experience cultivating and maintaining productive, professional relationships with clients, partner agency representatives, and coworkers.
• Strong interpersonal, plan execution, and time management skills.
• Professional verbal and written communication skills.
• Ability to work as a leader and as part of a team.
• Will be required to drive a company vehicle to transport clients. For insurance purposes, must be at least 21 years of age, possess a valid driver’s license, and must pass a Motor Vehicle Report.

Responsibilities

• Support Team Supervisors in ensuring that all Case Managers (CMs) are delivering services in a professional manner and in accordance with all departmental and organizational policies and procedures.
• Support Team Supervisors in coaching, mentoring, and training CMs as needed. Thoroughly document all coaching, mentoring, and training.
• Support Team Supervisors in completing and coordinating special projects, as they arise.
• Support Team Supervisors with the administration and completion of case management tasks.
• Implement team logistics and communicate with upper management on the status of projects.
• Ensure CMs complete any and all required data entry thoroughly, accurately, and on time and follow all data entry, reporting, and submission procedures.
• Ensure all CMs are following the current HMIS procedures and best practices.
• At all times model excellent case management services and efficient, timely, and accurate completion of related tasks, which include but are not limited to maintaining case notes, entering data, and completing and updating IAPs.
• Professionally represent City Net at local, County, and City collaborative meetings.
• Cultivate a positive work environment by promoting teamwork and collaboration among staff.
• Provide real-time guidance and training to CMs when they have questions, appear to be struggling with a client scenario and/or an internal procedure or expectation, and/or when requested.

Skills

Case management

Leadership

Interpersonal skills

Training

Documentation

Time management

Job description

City Net is seeking a Team Lead to provide case management and supportive services to individuals and families experiencing street-level homelessness, focusing on housing connections and access to medical, counseling, and mental health resources. The role involves coordinating with nonprofits, government entities, law enforcement, and healthcare providers to help clients secure and maintain permanent housing.

Work Schedule: Monday–Friday 7am-3:30pm.