Case Management Supervisor - ETH Program Lead

Housing Works; New York (NY); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Health insurance

PTO up to 30 days

Tuition reimbursement

Job summary

Housing Works is seeking a Case Management Supervisor for the Emergency & Transitional Housing Program (ETH) in New York. You will provide administrative and operational oversight of ETH program sites, supervise case managers, and ensure quality services for justice-impacted individuals.

The role emphasizes program administration, quality assurance, and collaboration with leadership to align services with agency goals, while fostering an interdisciplinary team approach.

Qualifications

• Minimum 3 years of experience providing case management or direct client service.
• Minimum of 1 year of supervisory experience.
• Experience working with individuals impacted by the criminal legal system or history of co-occurring disorders.
• Strong written documentation and communication skills.
• Ability to work as part of cross functional teams with other disciplines such as operations, technology, healthcare, social work, etc.
• Microsoft Office Suite, particularly Excel, required

Responsibilities

• Oversee the day-to-day operations of the ETH Program case management and housing placement assistance services onsite.
• Collaborate with other program leaders to implement policies, procedures and workflows that promote optimal program functioning and achievement of program goals and objectives.
• Ensure participant access to support services that address social determinants of health including employment, education, healthcare and housing.
• Maintain a caseload of high-need clients as needed.
• Provide direct supervision to the 3-4 Case Managers onsite and indirect supervision to other staff.
• Lead onboarding and ongoing training activities for the case management team onsite.

Skills

Case management

Supervisory experience

Cross-functional collaboration

Documentation skills

Communication skills

Microsoft Office

Education

Bachelor’s Degree preferred

Master’s Degree preferred

Tools

Excel

Job description

Housing Works is seeking a Case Management Supervisor for the Emergency & Transitional Housing Program (ETH) in New York. You will provide administrative and operational oversight of ETH program sites, supervise case managers, and ensure quality services for justice-impacted individuals.

The role emphasizes program administration, quality assurance, and collaboration with leadership to align services with agency goals, while fostering an interdisciplinary team approach.