Case Coordinator Chinese Bilingual

LTE Care Plus Inc.; Melville (NY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Paid time off

Referral program

Job summary

LTE Care Plus Inc. in Melville, NY is seeking a Case Coordinator to staff ABA therapists with clients, manage schedules, and ensure seamless service delivery. You will work closely with clients, therapists, and clinical supervisors to cover sessions, balance caseloads, and adjust plans as needed.

The role emphasizes clear communication, attention to detail, and comfort with scheduling systems. This is a full-time, in-person position located in Melville, NY.

Qualifications

• High school diploma or equivalent.
• 1+ years of administrative, scheduling, or coordination experience.
• Excellent communication and organizational skills.
• Comfort working in a fast-paced environment with frequent changes.
• Strong attention to detail.
• Tech-savvy — able to work with scheduling systems and spreadsheets.

Responsibilities

• Match ABA therapists to new and existing clients based on availability, location, language, and clinical needs
• Create and maintain weekly schedules for therapists and clients
• Coordinate with BCBAs and families to ensure client service hours are fulfilled
• Monitor therapist availability and caseload capacity
• Adjust schedules promptly in case of cancellations, time-off requests, or other changes
• Track authorization hours and ensure hours are used before expiration
• Communicate professionally with staff and families to resolve scheduling issues
• Update data in scheduling software or case management platforms
• Support intake team with client onboarding as needed

Skills

Communication

Organization

Tech savvy

Scheduling

Education

High school diploma or equivalent

Tools

Scheduling software

Excel

Case management platforms

Job description

Job description:

Overview

The Case Coordinator is responsible for staffing ABA therapists with appropriate clients, building and managing schedules, and ensuring efficient and effective service delivery. This position is a key part of our operations team and works closely with clients, therapists, and clinical supervisors to ensure all sessions are covered and scheduled appropriately.

Duties

• Match ABA therapists to new and existing clients based on availability, location, language, and clinical needs
• Create and maintain weekly schedules for therapists and clients
• Coordinate with BCBAs and families to ensure client service hours are fulfilled
• Monitor therapist availability and caseload capacity
• Adjust schedules promptly in case of cancellations, time-off requests, or other changes
• Track authorization hours and ensure hours are used before expiration
• Communicate professionally with staff and families to resolve scheduling issues
• Update data in scheduling software or case management platforms
• Support intake team with client onboarding as needed

Qualifications

• High school diploma or equivalent
• 1+ years of administrative, scheduling, or coordination experience
• Excellent communication and organizational skills
• Comfort working in a fast-paced environment with frequent changes
• Strong attention to detail
• Tech savvy — able to work with scheduling systems and spreadsheets

This position requires a compassionate individual dedicated to making a positive impact on the lives of others through effective case coordination.

Job Type: Full-time

Benefits

• 401(k) matching
• Health insurance
• Paid time off
• Referral program

Work Location: In person